Site Reliability Engineer I

PAR Technology
Gurugram, Jaipur
Workplace: HybridFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Troubleshooting","Analytical","Problem-solving","Communication","Documentation"]

Own reliability for PAR’s cloud platforms and SaaS services as part of the global Cloud Centre of Excellence. You’ll monitor and improve availability, scalability, and performance, build observability and alerting, and drive incident response through root cause analysis and blameless postmortems. The role emphasizes automation to reduce operational toil, Kubernetes operations, and Infrastructure as Code using Terraform, while partnering with Engineering, Security, and Product.

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PAR Technology
PAR Technology
11 hours ago

Site Reliability Engineer I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own reliability for PAR’s cloud platforms and SaaS services as part of the global Cloud Centre of Excellence. You’ll monitor and improve availability, scalability, and performance, build observability and alerting, and drive incident response through root cause analysis and blameless postmortems. The role emphasizes automation to reduce operational toil, Kubernetes operations, and Infrastructure as Code using Terraform, while partnering with Engineering, Security, and Product.
Location: Gurugram, Jaipur
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Monitor and support the reliability, performance, and scalability of PAR’s cloud platforms and SaaS services.
  • •Build and maintain monitoring, alerting, dashboards, and observability solutions, including SLIs/SLOs and reliability metrics.
  • •Participate in incident response, troubleshooting, escalation, and service restoration, performing root cause analysis and blameless postmortems.
  • •Develop and maintain automation scripts to reduce manual effort and eliminate operational toil, using AI-assisted tools where useful.
  • •Operate Kubernetes and containerized deployments and support Infrastructure as Code initiatives using Terraform, including capacity planning, performance optimization, and disaster recovery.

Key Requirements

  • •3+ years supporting cloud-native applications and infrastructure in AWS and GCP or Azure environments.
  • •Experience supporting production applications in a highly available environment (SaaS experience is a plus).
  • •Hands-on Linux systems administration and exposure to Windows systems administration.
  • •Experience with observability/monitoring platforms such as Datadog, New Relic, Grafana, or Prometheus.
  • •Experience with scripting/automation and Infrastructure as Code (e.g., Terraform), plus Kubernetes-based platforms.
Experience:Cloud-nativeSaaSContainersInfrastructure as CodeKubernetes
Education:Bachelor's in Computer Science, Engineering, Information Technology, or related field
Skills:TroubleshootingAnalyticalProblem-solvingCommunicationDocumentation
Certifications:AWS Certified Cloud PractitionerSolutions Architect AssociateDevOps Engineer certification
Tech Stack:AWSGCPAzureLinuxWindowsDatadogNew RelicGrafanaPrometheusPythonBashPowerShellNodeJSKubernetesTerraformRDSMySQLPostgreSQLDNSLoad balancing

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
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