Employee Services - HR Case Management

Applied Materials
Bengaluru
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Confidentiality","Resourcefulness","Professional judgment"]

Deliver transactional HR customer services to Global/Regional internal customers by responding to inquiries and requests, ensuring accurate information and timely resolution. Own efficient HR support across areas such as Workday, HR policies, benefits, payroll, learning platforms, and immigration cases. Triage and escalate complex issues, follow HR SLAs, maintain confidentiality and data protection, and help improve HR service processes in a high-volume environment.

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Applied Materials
Applied Materials
2 days ago

Employee Services - HR Case Management

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Last checked: 8 hours agoStatus: Live

Job Summary

Deliver transactional HR customer services to Global/Regional internal customers by responding to inquiries and requests, ensuring accurate information and timely resolution. Own efficient HR support across areas such as Workday, HR policies, benefits, payroll, learning platforms, and immigration cases. Triage and escalate complex issues, follow HR SLAs, maintain confidentiality and data protection, and help improve HR service processes in a high-volume environment.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Respond to HR inquiries and requests from internal Global/Regional customers, escalating as necessary to ensure accurate, timely information.
  • •Support year-round HR processes including performance management, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases.
  • •Apply job knowledge to complete a wide range of tasks using standard procedures and appropriate discretion.
  • •Maintain confidentiality, integrity, and company data protection while delivering employee experience aligned with HR policies and SLAs.
  • •Create and maintain process documents and participate in identifying and implementing process improvements.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Full proficiency in English and excellent communication and interpersonal skills.
  • •Experience working in customer service.
  • •Bachelor’s degree in HR, Organizational Psychology, Business Administration, or related field.
  • •3 to 5 years of experience.
  • •Proficiency with HR service tools and comfort handling inquiries and escalation when needed.
Experience:3-5 years
Education:Bachelor's in HR, Organizational Psychology, Business Administration, or related field
Skills:CommunicationInterpersonal skillsConfidentialityResourcefulnessProfessional judgment
Languages:English
Tech Stack:WorkdayServiceNowExcel

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor