Keyholder, Newbury

Away
United States
Workplace: OnsiteFull timeUSD 23+ hourlyFunction: OtherSkills: ["Communication","Coaching","Feedback","Collaboration","Reliability"]

Lead daily in-store success by delivering exceptional customer service and embodying Away’s brand standards. Own in-store processes and help drive retail KPIs and sales goals, while partnering with store management on events and programming. Guide and coach a team of retail associates, support onboarding, and ensure customer experience standards are met. This onsite role requires reliable weekend availability and physical readiness for shift demands.

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Away
Away
2 days ago

Keyholder, Newbury

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead daily in-store success by delivering exceptional customer service and embodying Away’s brand standards. Own in-store processes and help drive retail KPIs and sales goals, while partnering with store management on events and programming. Guide and coach a team of retail associates, support onboarding, and ensure customer experience standards are met. This onsite role requires reliable weekend availability and physical readiness for shift demands.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Deliver exceptional customer service that reflects brand standards and core values.
  • •Create personalized, memorable in-store experiences that build community and connection.
  • •Own the success of in-store processes and operations.
  • •Meet individual KPIs and sales goals while supporting overall store success.
  • •Lead, coach, and support retail associates, including onboarding and feedback to enable strong customer experience and operations.

Pay and Benefits

Salary: USD 23 hourly
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •Provide best-in-class customer service and meet individual KPI and sales expectations.
  • •Lead, support, and guide a team of retail associates.
  • •Coach and provide feedback to develop team members and support their growth.
  • •Maintain open availability, including one weekend day, and keyholder requirements for Fridays, Sundays, and Saturdays each month.
  • •Be able to lift, carry, stand for extended periods, and perform bending/squatting/twisting/reaching during shifts.
Experience:RetailCustomer serviceHospitality
Skills:CommunicationCoachingFeedbackCollaborationReliability

Company Brief

Away
Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.
Industry: Direct to Consumer Brands
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor