Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.63 - 30.26 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Self-motivation","Organization","Problem-solving"]

Engage plumbing and HVAC contractor customers at the counter, by phone, and by email to understand needs and recommend the right products. Serve as a product expert, learn and apply plumbing/HVAC knowledge, and use catalogs and manufacturer databases to provide accurate parts information. Drive sales through upsell and cross-sell, handle transactions, manage special orders and back-orders, and partner with Outside Sales to support account growth while maintaining a safe, organized counter.

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FursaFursa
Ferguson
Ferguson
2 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Engage plumbing and HVAC contractor customers at the counter, by phone, and by email to understand needs and recommend the right products. Serve as a product expert, learn and apply plumbing/HVAC knowledge, and use catalogs and manufacturer databases to provide accurate parts information. Drive sales through upsell and cross-sell, handle transactions, manage special orders and back-orders, and partner with Outside Sales to support account growth while maintaining a safe, organized counter.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying plumbing/HVAC knowledge to guide customer decisions.
  • •Drive sales growth by identifying upsell and cross-sell opportunities and promoting strategic products and programs.
  • •Locate parts using catalogs and manufacturer databases, providing accurate, timely information while processing transactions efficiently.
  • •Manage special orders and follow up on order status, back-orders, and delivery timelines; assist with inventory tasks and maintain a safe, organized work area.

Pay and Benefits

Salary: USD 21.63 - 30.26 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental LeaveAssociate Discounts

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC experience is preferred.
  • •Sales mindset with ability to meet goals and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and strong organizational skills; ability to lift up to 50 lbs and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationConsultative sellingSelf-motivationOrganizationProblem-solving
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn