Patient Admin Executive

NMC Healthcare
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Interpersonal skills","Professional communication","Attention to detail","Confidentiality","Customer service"]

Greet patients and act as the front-desk point of contact, handling inquiries, scheduling, registrations, and appointment confirmations. Manage telephone calls and direct follow-ups to the appropriate clinicians. Support insurance coverage information, reimbursement claim forms, and ensure accurate billing, invoicing, and collection of co-pays, deductibles, and outstanding balances. Maintain patient records in the Hospital Information System while following hospital policies, infection control, privacy, and JCI standards.

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FursaFursa
NMC Healthcare
NMC Healthcare
3 days ago

Patient Admin Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Greet patients and act as the front-desk point of contact, handling inquiries, scheduling, registrations, and appointment confirmations. Manage telephone calls and direct follow-ups to the appropriate clinicians. Support insurance coverage information, reimbursement claim forms, and ensure accurate billing, invoicing, and collection of co-pays, deductibles, and outstanding balances. Maintain patient records in the Hospital Information System while following hospital policies, infection control, privacy, and JCI standards.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Greet patients, provide routine information, and direct them to the appropriate departments
  • •Handle telephone inquiries and provide information to doctors/nurses for call-backs
  • •Manage appointment processes including no-shows, rescheduling, and confirmations
  • •Register new patients and keep patient records up to date in the Hospital Information System
  • •Process patient invoices and assist with insurance-related payment collection, claim forms, and complaint handling

Key Requirements

  • •High school diploma or equivalent
  • •College diploma (any discipline) or related fields
  • •Ability to maintain accurate patient records and data while complying with privacy regulations
  • •Knowledge of hospital processes to support patient handling, calls, cash, and back-office work as assigned
  • •Ability to handle complaints professionally and follow infection control, patient safety, and JCI policies
Education:Certification / Diploma
Skills:Interpersonal skillsProfessional communicationAttention to detailConfidentialityCustomer service
Tech Stack:Hospital Information System

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn