Account Manager

Cloudbeds
Latin America
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Empathy","Resilience","Organizational skills","Proactive follow-through"]

Own a LATAM customer portfolio within the Customer Success team, serving as the primary point of contact and managing escalations to ensure a seamless customer journey. Drive retention by building strong relationships, identifying upsell opportunities, and proactively minimizing churn. Use customer data to spot at-risk accounts, improve platform utilization, and deliver tailored guidance rooted in hospitality expertise while coordinating with technical support and internal stakeholders.

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FursaFursa
Cloudbeds
Cloudbeds
1 day ago

Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own a LATAM customer portfolio within the Customer Success team, serving as the primary point of contact and managing escalations to ensure a seamless customer journey. Drive retention by building strong relationships, identifying upsell opportunities, and proactively minimizing churn. Use customer data to spot at-risk accounts, improve platform utilization, and deliver tailored guidance rooted in hospitality expertise while coordinating with technical support and internal stakeholders.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for LATAM customers, managing escalations and ensuring seamless customer experiences.
  • •Meet retention goals by building strong customer relationships, identifying upsell opportunities, and implementing proactive churn-minimizing strategies.
  • •Use a consultative, hospitality-rooted approach to drive product engagement, customer “stickiness,” and portfolio growth through tailored recommendations.
  • •Analyze customer data and usage patterns to improve platform utilization, identify at-risk accounts, and surface optimization opportunities.
  • •Coordinate with technical support on escalations, troubleshoot platform issues, gather feedback and feature requests to inform the product roadmap and share insights across Sales, Product, and Marketing.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveLearning BudgetHome Office

Key Requirements

  • •5+ years of hospitality industry experience in operational roles (e.g., Revenue Manager, Front Desk Manager, Operations Manager, General Manager).
  • •Strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and PMS systems.
  • •Experience in the LATAM hospitality market with knowledge of regional customer needs, expectations, and business practices.
  • •Spanish fluency (native or professional) and comfort working LATAM business hours to serve customers across the region.
  • •Ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers.
Experience:5+ yearsHospitalityHotel operationsHospitality SaaSLATAM
Skills:CommunicationEmpathyResilienceOrganizational skillsProactive follow-through
Languages:SpanishPortuguese
Tech Stack:SalesforceHubSpot

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn