Senior Manager - Motor & Warranty Claims Operations

Allianz
Bangkok
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Analytical skills","Operational transformation","English proficiency","Commercial acumen"]

Lead the Auto Warranty claims function across Claims, Contact Center, and Policy Administration in Bangkok, driving claims excellence and technical governance for complex escalations. Own claims cost and portfolio performance (loss ratio, severity, frequency, and reserves) to improve profitability, and lead fraud prevention, leakage analysis, and recovery actions. Oversee dealer/OEM relationships, KPI governance, reporting dashboards, operational escalations, and transformation/automation initiatives while managing and developing a team of 30+.

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FursaFursa
Allianz
Allianz
21 hours ago

Senior Manager - Motor & Warranty Claims Operations

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Job Summary

Lead the Auto Warranty claims function across Claims, Contact Center, and Policy Administration in Bangkok, driving claims excellence and technical governance for complex escalations. Own claims cost and portfolio performance (loss ratio, severity, frequency, and reserves) to improve profitability, and lead fraud prevention, leakage analysis, and recovery actions. Oversee dealer/OEM relationships, KPI governance, reporting dashboards, operational escalations, and transformation/automation initiatives while managing and developing a team of 30+.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and execute an Auto Warranty claims strategy delivering technical excellence, customer satisfaction, and sustainable profitability.
  • •Serve as highest technical authority for complex/escalated claims by setting assessment standards, technical guidelines, audit frameworks, and quality review processes.
  • •Own claims cost and portfolio performance (loss ratio, severity, frequency, reserves) and drive profitability improvement initiatives.
  • •Lead fraud prevention programs, identify leakage trends, implement controls, and manage investigations and recovery actions.
  • •Manage contact center and policy administration operations, resolve cross-team escalations, and lead process improvement/automation with KPI governance and reporting dashboards.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •7+ years of experience in motor insurance claims, automotive warranty claims, or technical claims management, preferably from general insurers with strong motor claims experience.
  • •3+ years of experience managing claims or operations teams at a management level.
  • •Bachelor’s degree in Engineering, Automotive Engineering, Mechanical Engineering, Insurance, or a related field (Master’s preferred).
  • •Proven track record in claims governance, fraud prevention, and profitability improvement for motor insurance or warranty portfolios.
  • •Experience overseeing contact center and/or policy administration is a strong advantage, and OEM/dealer/service provider exposure is beneficial.
Experience:7+ yearsInsuranceMotor insuranceAutomotive warrantyClaimsOperations
Education:Bachelor's in Engineering, Automotive Engineering, Mechanical Engineering, Insurance (or related field)
Skills:LeadershipAnalytical skillsOperational transformationEnglish proficiencyCommercial acumen
Languages:English

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn