Closinglock

1 month ago

Customer Success Manager, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a Mid-Market customer book by driving adoption of Closinglock, ensuring customers achieve ROI, and leading renewals to reduce churn. Build trusted relationships with key stakeholders and executives, conduct business reviews and on-site meetings, and proactively monitor usage and risk. Use product and industry insights to identify improvements and growth opportunities, while representing the voice of customers across Sales, Services, Product, and Engineering.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and effective use of Closinglock by monitoring usage trends and rollout across the customer organization.
•Build trust and relationships with customer stakeholders and executives to understand goals, desired outcomes, and ensure measurable value.
•Own renewals, forecast and manage customer risk, minimize churn, and identify expansion opportunities to improve customer experience.
•Conduct business reviews and on-site meetings, and attend industry events to ensure customers understand Closinglock’s value.
•Identify product improvements and growth opportunities by staying current on customer needs, industry trends, market activity, and competitors.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kEquityParental LeaveParkingMeal AllowanceGym Membership

Key Requirements

•4+ years of customer success management, account management, relationship management, or management consulting experience focused on Mid-Market customers.
•Post-sale experience required, with strong customer renewals and expansion experience.
•Demonstrated history of successful software customer service, renewing and growing existing contracts.
•Deep understanding of value drivers in recurring revenue business models.
•Strong empathy, results orientation, and proactive mindset with an ability to easily adapt to change.

Experience:4+ yearsSoftwareRecurring revenueRenewals

Skills:Consultative mindsetRelationship buildingData-driven decision-makingProactive risk managementLeadership

Company Brief

Closinglock

Provides title and closing security solutions to prevent wire fraud and unauthorized changes to real estate transaction details, offering verification, monitoring, and automated alerts for lenders, title companies, agents, and homebuyers.

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn

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Closinglock

1 month ago

Customer Success Manager, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and effective use of Closinglock by monitoring usage trends and rollout across the customer organization.
•Build trust and relationships with customer stakeholders and executives to understand goals, desired outcomes, and ensure measurable value.
•Own renewals, forecast and manage customer risk, minimize churn, and identify expansion opportunities to improve customer experience.
•Conduct business reviews and on-site meetings, and attend industry events to ensure customers understand Closinglock’s value.
•Identify product improvements and growth opportunities by staying current on customer needs, industry trends, market activity, and competitors.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kEquityParental LeaveParkingMeal AllowanceGym Membership

Key Requirements

•4+ years of customer success management, account management, relationship management, or management consulting experience focused on Mid-Market customers.
•Post-sale experience required, with strong customer renewals and expansion experience.
•Demonstrated history of successful software customer service, renewing and growing existing contracts.
•Deep understanding of value drivers in recurring revenue business models.
•Strong empathy, results orientation, and proactive mindset with an ability to easily adapt to change.

Experience:4+ yearsSoftwareRecurring revenueRenewals

Skills:Consultative mindsetRelationship buildingData-driven decision-makingProactive risk managementLeadership

Company Brief

Closinglock

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn