Guest Runner (Abu Dhabi, AE)

Wasl
Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesSkills: ["Clear communication","Guest service","Team coordination","Customer support","Safety awareness"]

Provide a key guest service at Topgolf’s Bay Tour during check-in. Greet guests, guide them through sign-in, deliver essential safety, hospitality, and gameplay information, and coordinate with the front desk and bay host to resolve questions and issues. Support other front desk roles as needed, assist with opening/closing duties, uphold service targets and values, and contribute to improvement activities and departmental committees.

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FursaFursa
Wasl
Wasl
11 hours ago

Guest Runner (Abu Dhabi, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide a key guest service at Topgolf’s Bay Tour during check-in. Greet guests, guide them through sign-in, deliver essential safety, hospitality, and gameplay information, and coordinate with the front desk and bay host to resolve questions and issues. Support other front desk roles as needed, assist with opening/closing duties, uphold service targets and values, and contribute to improvement activities and departmental committees.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Respond when bay signage alerts that a guest is en route (teal light).
  • •Greet guests with a welcoming introduction, explain sign-in, and ensure guests sign in.
  • •Provide safety, hospitality, and gameplay information for the bay tour, including guided yellow light conversation.
  • •Coordinate with the front desk team to rectify guest issues and connect guests to managers for complex matters.
  • •Support opening/closing duties and assist other front desk roles as needed, while applying service steps and targets.

Key Requirements

  • •Assist at check-in to deliver bay tour and safety briefings and understand the bay pendant lighting system.
  • •Greet guests and explain the sign-in process, ensuring guests sign in.
  • •Provide safety, hospitality, and gameplay information during the full bay tour (including yellow light conversation).
  • •Communicate clearly with the front desk team to resolve guest issues and introduce guests to their bay host.
  • •Be able to be trained as a Fire Marshall or First Aider and support required departmental activities.
Skills:Clear communicationGuest serviceTeam coordinationCustomer supportSafety awareness

Company Brief

Wasl
Wasl is a Dubai-based real estate developer and asset manager owning, developing and managing residential, commercial, retail, logistics and hospitality properties across the Emirate, focused on long-term property management and urban development.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn