NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues, and support end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance, help evaluate new business tools, and drive process/technology improvements while working rotating shifts in Noida.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and strong stakeholder communication.
•Strong troubleshooting skills, including bug-finding and resolution.
•Comfortable working independently within a diverse global team.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft Environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependence

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT