Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr

Manage inbound calls, online chats, and messages in a state-of-the-art contact center for a U.S. government mission. Use root cause analysis and problem-solving to research issues, provide accurate information, and resolve or escalate complex customer problems. Handle multiple inquiries at once, complete call guides, and follow customer service and documentation standards while working M–F daytime hours with onsite training in El Paso.