Senior Software & Connectivity Support Engineer (German Speaker)

Eaton
Budapest, Istanbul, Casablanca
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication skills","Problem-solving","Analytical mindset"]

Provide advanced technical support and troubleshooting for Eaton Electrical software and connectivity issues, serving as a primary contact across phone, email, and web ticket. Handle L3+ software escalations, manage software licenses for supported regions, and support the Remote Monitoring Software requests. Schedule remote customer meetings for complex issues, use the case management tool, and share knowledge to improve customer satisfaction and cycle-time/cost through continuous improvement.

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Eaton
Eaton
1 month ago

Senior Software & Connectivity Support Engineer (German Speaker)

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced technical support and troubleshooting for Eaton Electrical software and connectivity issues, serving as a primary contact across phone, email, and web ticket. Handle L3+ software escalations, manage software licenses for supported regions, and support the Remote Monitoring Software requests. Schedule remote customer meetings for complex issues, use the case management tool, and share knowledge to improve customer satisfaction and cycle-time/cost through continuous improvement.
Location: Budapest, Istanbul, Casablanca
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Resolve non-standard customer requests related to Software & Connectivity via phone/email/webchat.
  • •Provide L3+ level assistance for software issues with R&D and Product Managers as needed.
  • •Manage software licenses for supported regions and help partners/customers deploy and use them.
  • •Handle incoming requests related to the Remote Monitoring Software project, including scheduling remote customer meetings.
  • •Use Eaton's case management tool and drive knowledge sharing/CI to improve customer satisfaction and reduce effort, cycle time, and cost.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Degree in Engineering or Computer Science (Software/Telecommunications fields would be a plus).
  • •Minimum 3 years of experience in Software Technical Support, Engineering, or Virtualization.
  • •Advanced understanding of electrical products and applications.
  • •Advanced network knowledge and communication protocols.
  • •Analytical mindset, strong communication skills, and problem-solving; VMware and Linux/virtualization experience preferred.
Experience:3+ years
Skills:Communication skillsProblem-solvingAnalytical mindset
Languages:German
Tech Stack:VMwareLinuxVirtualizationRemote monitoring software

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn