Telesales Vendor Senior Manager

Oversee and optimize the telesales function, owning sales and retention goals while managing an external telesales partner. Lead training, performance, staffing projections, contract negotiations, and daily performance monitoring (conversion rate and CAC targets). Drive improvements through reporting dashboards and technology upgrades within CRM and telephony systems, and develop processes to strengthen inbound/outbound lead funnels in partnership with Marketing and Sales.