Customer Relationship Officer

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Training skills","Sales skills","Management information skills"]

Manage customer service delivery by handling deposit and finance account documentation, inquiries, and KYC-compliant account opening/closing. Support CRM with branch sales budget variance input for financial product targets, and assist in internal audit/ICD responses. Sell and cross-sell ADIB retail products while maintaining operational controls, ensuring proper data entry and approvals, and driving continuous process improvements. Manage subordinates through training and appraisal coordination.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 day ago

Customer Relationship Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage customer service delivery by handling deposit and finance account documentation, inquiries, and KYC-compliant account opening/closing. Support CRM with branch sales budget variance input for financial product targets, and assist in internal audit/ICD responses. Sell and cross-sell ADIB retail products while maintaining operational controls, ensuring proper data entry and approvals, and driving continuous process improvements. Manage subordinates through training and appraisal coordination.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage deposit account documentation and handle customer inquiries, including opening/closing deposits and ensuring KYC compliance and CB instructions are followed.
  • •Handle finance and covered card inquiries by maintaining customer files, preparing finance applications, obtaining approvals, and entering data into the system.
  • •Sell and cross-sell ADIB products and promote the bank’s image while supporting sales-management of service delivery.
  • •Provide support to CRM for monthly budget variance comments against branch sale achievement of financial product targets.
  • •Comply with policies and perform key operational controls; support internal audit/ICD responses and recommend workflow changes for continuous improvement, while managing subordinates’ training and appraisal.

Key Requirements

  • •Broad knowledge of ADIB’s retail banking financial products and services.
  • •Thorough knowledge of ADIB’s retail credit and operational policies and procedures.
  • •Good knowledge of UAE banking practices, regulations, and risks.
  • •Thorough knowledge of regulations issued by the Central Bank of UAE.
  • •Training and sales skills, including ability to manage subordinates and coordinate their training and appraisal.
Experience:Banking
Skills:Training skillsSales skillsManagement information skills

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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Glassdoor: 3.5
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