Salesforce Systems and Engagement Officer

Edify
Bolivia, Burkina Faso, Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Kenya, Liberia, Nigeria, Panama, Peru, Rwanda, Sierra Leone, Uganda
Workplace: HybridFull timeFunction: SalesExperience: 2-4 yearsSkills: ["Presentation","Communication","Empathetic support","Servant leadership","Active listening"]

Own Salesforce administration for Edify’s Latin America operations, managing the broader Salesforce ecosystem and integrated apps, ensuring data integrity with SQL/SOQL, and improving reporting and system configurations. Split your time between technical administration and user enablement: lead onboarding and training, maintain knowledge resources, support a regional technical queue, and translate field feedback into practical system improvements while traveling up to 25% as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Edify
Edify
2 days ago

Salesforce Systems and Engagement Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own Salesforce administration for Edify’s Latin America operations, managing the broader Salesforce ecosystem and integrated apps, ensuring data integrity with SQL/SOQL, and improving reporting and system configurations. Split your time between technical administration and user enablement: lead onboarding and training, maintain knowledge resources, support a regional technical queue, and translate field feedback into practical system improvements while traveling up to 25% as needed.
Location: Bolivia, Burkina Faso, Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Kenya, Liberia, Nigeria, Panama, Peru, Rwanda, Sierra Leone, Uganda
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Administer, troubleshoot, and optimize Edify’s Salesforce ecosystem and integrated packages, including third-party apps and learning management systems.
  • •Use SQL/SOQL to query data, audit data integrity, and troubleshoot data inconsistencies, including large-scale imports/migrations.
  • •Design, test, and maintain Salesforce Flows, validation rules, and custom formulas to enforce data integrity.
  • •Lead Salesforce onboarding and continuous training for operations staff in Central and South America, turning complex configurations into practical workflows.
  • •Manage a regional Central America/South America technical support queue, maintain knowledge base and training resources, and escalate issues to the Salesforce Lead when needed.
Travel: Medium travel

Key Requirements

  • •2–4 years of hands-on Salesforce administration or power user experience.
  • •Salesforce Certified Administrator designation required (or must be earned within the first 3 months).
  • •Proven ability to query relational data using SQL or SOQL, with strong data integrity/hygiene skills.
  • •Advanced Excel skills for relational data manipulation, auditing, and data cleaning.
  • •Bilingual fluency in English and Spanish (written and verbal), with experience or aptitude for training and user support.
Experience:2-4 years
Skills:PresentationCommunicationEmpathetic supportServant leadershipActive listening
Certifications:Salesforce Certified Administrator
Languages:EnglishSpanish
Tech Stack:SalesforceAppExchangeFormAssemblyTaroworksPDF ButlerIDETalentLMSSQLSOQLBulk ImportData LoaderExcelVLOOKUPPivot tablesSalesforce FlowsApexJavaScriptPythonNon-Profit Success Pack (NPSP)Sales Cloud

Company Brief

Edify
Edify is a US-registered nonprofit that partners with low-fee, Christ-centered schools globally to improve sustainability and learning through training, affordable financing, and education technology.
Industry: Education
Company Size: Medium (51 to 250 employees)
Growth: Nonprofit & NGO
Headquarters: San Diego, United States
Founded: 2009
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor