Sr. Associate, Product Management - Customer Resiliency, Payments and Offers Capabilities

Discover Financial
Virginia, Richmond, Chicago, New York
Workplace: OnsiteFull timeUSD 111,200 - 126,900 annuallyFunction: Communications, PR & CommunityExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Influencing","Organizational skills","Customer focus","Cross-functional collaboration"]

Lead product initiatives for the Customer Resiliency and Offers/Payments ecosystem, driving flexible and transparent payment experiences that help customers manage debt responsibly. Partner with engineering, design, data scientists, and subject-matter experts to translate business epics into features and user stories, build acceptance criteria and research needs, and prioritize feature development roadmaps. Operate as a product leader within an agile environment, accelerating delivery of new relief initiatives with personalized customer outcomes.

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Discover Financial
Discover Financial
4 weeks ago

Sr. Associate, Product Management - Customer Resiliency, Payments and Offers Capabilities

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead product initiatives for the Customer Resiliency and Offers/Payments ecosystem, driving flexible and transparent payment experiences that help customers manage debt responsibly. Partner with engineering, design, data scientists, and subject-matter experts to translate business epics into features and user stories, build acceptance criteria and research needs, and prioritize feature development roadmaps. Operate as a product leader within an agile environment, accelerating delivery of new relief initiatives with personalized customer outcomes.
Location: Virginia, Richmond, Chicago, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Serve as strategic lead for a full-staffed engineering squad, championing agile delivery to bring product innovations to life.
  • •Architect sophisticated functional enhancements and destination-state capabilities within the offers ecosystem.
  • •Transform payment experiences by prioritizing flexible, transparent, and robust mechanisms that help customers honor financial commitments with confidence.
  • •Collaborate with tech teams to define comprehensive acceptance criteria and identify additional research needs for future feature design.
  • •Break down business epics into features and user stories, and drive your team toward lowest effort/MVP for feature testing while prioritizing development roadmaps.

Pay and Benefits

Salary: USD 111,200 - 126,900 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 1 year of product management experience, or 1 year in product design, agile delivery, business analysis, data science, or software engineering.
  • •Translate business strategy or analysis into consumer-facing digital products.
  • •Experience working on core product platforms powering digital experiences.
  • •Experience working with cross-functional teams as a product owner in an agile development process.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationInfluencingOrganizational skillsCustomer focusCross-functional collaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn