Service Operator

Handle inbound service calls and customer inquiries for the Service Department, providing a friendly, customer-first point of contact. Support Service Consultants and Customer Advisors, schedule service appointments, route calls accurately, and send timely written follow-ups. Coordinate repair requests, perform appointment reminders, and contact customers when special-order parts arrive. Maintain compliance by auditing service-related documentation and uphold CarMax EH&S standards while keeping the work area organized.