Customer Data Mastering Technology Lead/Senior Associate Director (Pune, MH, IN, 411006)

HSBC
Pune
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 15+ yearsSkills: ["Strategic mindset","Action orientation","Team leadership","Data governance focus","Driving innovation"]

Lead the technology platform for Customer Data Mastering Services (CDMS), enabling a single global customer identifier and a trusted source of truth across business lines. Own data mastering rules, golden record formation, and change monitoring using internal and external data sources. Ensure scalable, resilient, and compliant provisioning to consuming applications via APIs and event-driven integrations, while partnering across stakeholders and modernizing the platform.

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FursaFursa
HSBC
HSBC
1 day ago

Customer Data Mastering Technology Lead/Senior Associate Director (Pune, MH, IN, 411006)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead the technology platform for Customer Data Mastering Services (CDMS), enabling a single global customer identifier and a trusted source of truth across business lines. Own data mastering rules, golden record formation, and change monitoring using internal and external data sources. Ensure scalable, resilient, and compliant provisioning to consuming applications via APIs and event-driven integrations, while partnering across stakeholders and modernizing the platform.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead the technology platform embedding for Customer Data Mastering Services (CDMS) for UK, including ongoing management of the UK customer identifier across the customer lifecycle.
  • •Design and govern data mastering rules and golden record formation to establish consistent, high-quality customer truth.
  • •Deliver platform capabilities for UK customer data change monitoring using internal and external data sources.
  • •Oversee provisioning of UK mastered customer data to consuming systems via standardized APIs, Enterprise Data Products, and event-based patterns, ensuring scalability, resilience, and compliance.
  • •Lead end-to-end teams (product managers, analysts, engineering and design) and vendor partners, and represent CDMS in enterprise forums and regulatory reviews.

Key Requirements

  • •15+ years of experience in platform product management, data engineering, platform development, or enterprise technology roles, preferably in customer or identity data domains.
  • •Strong expertise in customer data mastering, identity resolution, and golden record management, including integration frameworks.
  • •Experience designing master data solutions, especially around non-functional requirements, data entitlement, and auditing.
  • •Deep understanding of enterprise data architecture, API platforms, event-driven systems, and metadata-driven design, including hands-on data service design (REST and event messaging).
  • •Proven ability to lead global teams delivering complex platforms across multiple regions and lines of business.
Experience:15+ yearsCustomer dataIdentity dataData engineeringEnterprise technology
Skills:Strategic mindsetAction orientationTeam leadershipData governance focusDriving innovation
Tech Stack:APIsRESTEvent messagingCloudEnterprise Data ProductsMetadata managementData lineage

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn