Al Rostamani Group

14 hours ago

IT Support Engineer (UAE National)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide first- and second-level IT support for end users, handling remote and onsite resolutions, installations, and service inquiries. Triage and resolve incidents/service requests logged as tickets, manage problem management by identifying and escalating issues to the right teams, and support ARG users across desktops, laptops, printers, and peripherals. Ensure compliance with GIT policies and support project/demand delivery needs.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first- and second-level support for end users, including remote/onsite resolutions, new installations, and inquiries.
•Investigate, analyze, and resolve incidents/service requests via tickets assigned to the Desktop Team; escalate from first level (Helpdesk).
•Perform problem management by identifying possible problems and escalating them to the appropriate team.
•Support ARG users with desktops, laptops, printers, and peripherals, including software installation and configuration.
•Orient end-users on basic usage and basic maintenance of IT assets/services, comply with GIT policies, and support ARG/GIT project demands.

Key Requirements

•Bachelor’s degree in any field, with computer-related certificates.
•1–3 years of technical support experience (onsite and remote).
•Solid experience with hardware including laptops, desktops, printers, scanners, and peripherals.
•Good technical knowledge of IT infrastructure and troubleshooting/resolving incidents and requests.
•Added advantage: Active Directory, Microsoft Exchange, ManageEngine products, and ITIL awareness/certification.

Experience:1-3 yearsTechnical support

Education:Bachelor's

Skills:CommunicationPositive attitudeProactiveTeamworkHardworking

Certifications:ITIL awarenessITIL certification

Languages:English

Tech Stack:Active DirectoryMicrosoft ExchangeManageEngineITIL

Eligibility

Nationality:UAE National

Company Brief

Al Rostamani Group

UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1957

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Al Rostamani Group

14 hours ago

IT Support Engineer (UAE National)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first- and second-level support for end users, including remote/onsite resolutions, new installations, and inquiries.
•Investigate, analyze, and resolve incidents/service requests via tickets assigned to the Desktop Team; escalate from first level (Helpdesk).
•Perform problem management by identifying possible problems and escalating them to the appropriate team.
•Support ARG users with desktops, laptops, printers, and peripherals, including software installation and configuration.
•Orient end-users on basic usage and basic maintenance of IT assets/services, comply with GIT policies, and support ARG/GIT project demands.

Key Requirements

•Bachelor’s degree in any field, with computer-related certificates.
•1–3 years of technical support experience (onsite and remote).
•Solid experience with hardware including laptops, desktops, printers, scanners, and peripherals.
•Good technical knowledge of IT infrastructure and troubleshooting/resolving incidents and requests.
•Added advantage: Active Directory, Microsoft Exchange, ManageEngine products, and ITIL awareness/certification.

Experience:1-3 yearsTechnical support

Education:Bachelor's

Skills:CommunicationPositive attitudeProactiveTeamworkHardworking

Certifications:ITIL awarenessITIL certification

Languages:English

Tech Stack:Active DirectoryMicrosoft ExchangeManageEngineITIL

Eligibility

Nationality:UAE National

Company Brief

Al Rostamani Group

UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1957

Glassdoor: 3.4

Website LinkedIn Glassdoor