Senior Remote Services Engineer

Honeywell
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Commercial awareness","Knowledge management","Call center management"]

Provide remote engineering response and technical support to Honeywell Connected Sites under defined Service Level Agreements (SLA). Serve as the first point of contact for contracted customers, resolving issues with remote fixes, escalating to Field Engineering when needed, and interfacing directly with customers. Drive energy savings using building energy management systems (BEMS) expertise, perform fault finding, document workflows, and train Level 1 operators while meeting team KPIs.

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FursaFursa
Honeywell
Honeywell
5 days ago

Senior Remote Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide remote engineering response and technical support to Honeywell Connected Sites under defined Service Level Agreements (SLA). Serve as the first point of contact for contracted customers, resolving issues with remote fixes, escalating to Field Engineering when needed, and interfacing directly with customers. Drive energy savings using building energy management systems (BEMS) expertise, perform fault finding, document workflows, and train Level 1 operators while meeting team KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide remote technical assistance for global multi-brand contracted customers under SLA.
  • •Coordinate with the Team Lead when customer interactions fall outside contract requirements.
  • •Perform fault finding on building service plant equipment and BEMS systems.
  • •Liaise with third-party providers on non-BEMS problems to enhance customer service.
  • •Drive energy savings through applying BEMS expertise and continuously improve service offerings.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kFlexible SpendingEapParental LeavePaid LeavePaid Holidays

Key Requirements

  • •Minimum 2 years demonstrable experience maintaining, repairing, installing, and operating Building Energy Management Systems (BEMS).
  • •Minimum 2 years of experience working on Building Energy Management Systems.
  • •Minimum 2 years working directly with customers in person or over the phone.
  • •Ability to work a 24/7 shift pattern.
  • •High school diploma (or equivalent).
Experience:2+ yearsBuilding energy managementBEMSCustomer service
Education:Bachelor's
Skills:Problem-solvingAnalytical thinkingCommercial awarenessKnowledge managementCall center management
Tech Stack:Building Energy Management Systems (BEMS)Connected building platformsRemote operations centersDigital servicesManaged services

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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