Manager, Fraud Operations

Affirm
Canada
Workplace: RemoteFull timeUSD 101,000 - 151,000 annuallyFunction: OtherExperience: 6+ yearsSkills: ["Leadership","Strategic planning","Risk management","Prioritization","Executive communication"]

Lead and develop fraud operations leaders and ICs across multiple teams/pods focused on disputes and compliance. Define and execute an operational strategy and roadmap to improve efficiency, quality, compliance, and investigator workflows. Own service levels and queue health using data-driven plans. Drive cross-functional alignment, mitigate systemic issues, and serve as the escalation point for complex disputes and risk events, while building a high-performance, psychologically safe culture.

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FursaFursa
Affirm
Affirm
2 days ago

Manager, Fraud Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Lead and develop fraud operations leaders and ICs across multiple teams/pods focused on disputes and compliance. Define and execute an operational strategy and roadmap to improve efficiency, quality, compliance, and investigator workflows. Own service levels and queue health using data-driven plans. Drive cross-functional alignment, mitigate systemic issues, and serve as the escalation point for complex disputes and risk events, while building a high-performance, psychologically safe culture.
Location: Canada
Workplace: Remote
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop people leaders and ICs across multiple fraud operations teams/pods, including feedback, performance management, and career development.
  • •Drive team performance using metrics including productivity, quality, customer outcomes, and service levels.
  • •Define and champion an operational strategy and roadmap to improve function efficiency, quality, and compliance.
  • •Ensure accountability for service levels and productivity, proactively managing queue health with data-driven burn down plans.
  • •Translate business goals into clear team objectives, resolve complex stakeholder issues via escalation frameworks, and identify/mitigate systemic risks.

Pay and Benefits

Salary: USD 101,000 - 151,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEspp

Key Requirements

  • •6+ years of direct experience in disputes, fraud risk prevention and detection in FinTech/tech.
  • •5+ years experience in fraud management or related people management roles, including leading managers or senior ICs.
  • •Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
  • •Strong strategic planning, risk management, and prioritization skills to balance short-term delivery and long-term capability building.
  • •Experience with AI project-driven initiatives and/or continuous improvement methods (e.g., Lean Six Sigma, data-driven methodologies), plus scripting/querying (e.g., Python, SQL) is a plus.
Experience:6+ yearsFinTechTech industry
Skills:LeadershipStrategic planningRisk managementPrioritizationExecutive communication
Languages:English
Tech Stack:AIPythonSQL

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn