Chalhoub Group

5 months ago

Director Omni-Channel | Beauty Division

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior leadership role shaping and delivering the Beauty division’s omni-channel strategy across retail, eCommerce, CRM and digital touchpoints; responsible for scaling profitable eCommerce, managing P&L, driving CRM growth, and guiding data-driven optimization; leads cross-brand collaboration and builds high-performing teams to deliver seamless luxury customer experiences across markets.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Define and execute the Beauty division’s end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints to deliver a seamless customer experience.
•Lead and scale the eCommerce function, including trading, performance marketing, operations, and profitability, with full P&L ownership.
•Own and drive the CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels.
•Monitor and analyze omni-channel performance, translating data and insights into actionable growth and optimization initiatives.
•Manage omni-channel budgets, ensuring strong ROI and alignment with business priorities.

Pay and Benefits

Perks:Health InsuranceRemote WorkFlexible WorkingEmployee Discounts

Key Requirements

•Proven track record of scaling profitable eCommerce businesses across multiple markets, with strong P&L ownership experience.
•10+ years of senior experience in eCommerce, digital, or omni-channel leadership roles within luxury or premium retail environments.
•Deep understanding of omni-channel retail models, customer experience excellence, and data-driven decision-making.
•Strong commercial acumen and the ability to translate strategy into execution at scale.
•Highly analytical mindset, with experience using performance metrics and insights to drive growth.

Experience:10+ yearsECommerceOmni-channelLuxury retail

Skills:LeadershipCommunicationProblem-solvingStrategic thinking

Tech Stack:CRMData analyticsPerformance marketing

Company Brief

Chalhoub Group

Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Chalhoub Group

5 months ago

Director Omni-Channel | Beauty Division

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Define and execute the Beauty division’s end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints to deliver a seamless customer experience.
•Lead and scale the eCommerce function, including trading, performance marketing, operations, and profitability, with full P&L ownership.
•Own and drive the CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels.
•Monitor and analyze omni-channel performance, translating data and insights into actionable growth and optimization initiatives.
•Manage omni-channel budgets, ensuring strong ROI and alignment with business priorities.

Pay and Benefits

Perks:Health InsuranceRemote WorkFlexible WorkingEmployee Discounts

Key Requirements

•Proven track record of scaling profitable eCommerce businesses across multiple markets, with strong P&L ownership experience.
•10+ years of senior experience in eCommerce, digital, or omni-channel leadership roles within luxury or premium retail environments.
•Deep understanding of omni-channel retail models, customer experience excellence, and data-driven decision-making.
•Strong commercial acumen and the ability to translate strategy into execution at scale.
•Highly analytical mindset, with experience using performance metrics and insights to drive growth.

Experience:10+ yearsECommerceOmni-channelLuxury retail

Skills:LeadershipCommunicationProblem-solvingStrategic thinking

Tech Stack:CRMData analyticsPerformance marketing

Company Brief

Chalhoub Group

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor