Director Omni-Channel | Beauty Division

Chalhoub Group
Dubai
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Leadership","Communication","Problem-solving","Strategic thinking"]

Senior leadership role shaping and delivering the Beauty division’s omni-channel strategy across retail, eCommerce, CRM and digital touchpoints; responsible for scaling profitable eCommerce, managing P&L, driving CRM growth, and guiding data-driven optimization; leads cross-brand collaboration and builds high-performing teams to deliver seamless luxury customer experiences across markets.

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Chalhoub Group
Chalhoub Group
7 months ago

Director Omni-Channel | Beauty Division

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Last checked: 7 hours agoStatus: Live

Job Summary

Senior leadership role shaping and delivering the Beauty division’s omni-channel strategy across retail, eCommerce, CRM and digital touchpoints; responsible for scaling profitable eCommerce, managing P&L, driving CRM growth, and guiding data-driven optimization; leads cross-brand collaboration and builds high-performing teams to deliver seamless luxury customer experiences across markets.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Define and execute the Beauty division’s end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints to deliver a seamless customer experience.
  • •Lead and scale the eCommerce function, including trading, performance marketing, operations, and profitability, with full P&L ownership.
  • •Own and drive the CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels.
  • •Monitor and analyze omni-channel performance, translating data and insights into actionable growth and optimization initiatives.
  • •Manage omni-channel budgets, ensuring strong ROI and alignment with business priorities.

Pay and Benefits

Perks:Health InsuranceRemote WorkFlexible WorkingEmployee Discounts

Key Requirements

  • •Proven track record of scaling profitable eCommerce businesses across multiple markets, with strong P&L ownership experience.
  • •10+ years of senior experience in eCommerce, digital, or omni-channel leadership roles within luxury or premium retail environments.
  • •Deep understanding of omni-channel retail models, customer experience excellence, and data-driven decision-making.
  • •Strong commercial acumen and the ability to translate strategy into execution at scale.
  • •Highly analytical mindset, with experience using performance metrics and insights to drive growth.
Experience:10+ yearsECommerceOmni-channelLuxury retail
Skills:LeadershipCommunicationProblem-solvingStrategic thinking
Tech Stack:CRMData analyticsPerformance marketing

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
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