Relationship Manager - Gold.Egypt- Distribution - Zamalek Branch.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical thinking","Communication","Customer service orientation"]

Partner with business stakeholders to define requirements and priorities, support project and change/request management, and assess incidents to coordinate timely resolution. Work with Head Office Technology Applications, delivery and testing teams, and vendors to deliver IT solutions aligned to business needs. Provide application support, administer meetings and reporting, support UAT, train key users, and develop in-house solutions using Microsoft .NET/Java with Oracle/SQL.

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FursaFursa
Mashreq
Mashreq
1 week ago

Relationship Manager - Gold.Egypt- Distribution - Zamalek Branch.Retail Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Partner with business stakeholders to define requirements and priorities, support project and change/request management, and assess incidents to coordinate timely resolution. Work with Head Office Technology Applications, delivery and testing teams, and vendors to deliver IT solutions aligned to business needs. Provide application support, administer meetings and reporting, support UAT, train key users, and develop in-house solutions using Microsoft .NET/Java with Oracle/SQL.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Actively partner with business stakeholders to manage project/change management, define requirements and priorities, and align solutions to strategy and reference architecture
  • •Engage Head Office Technology Applications teams to identify and deliver key IT initiatives and projects
  • •Work with delivery, testing teams, and vendors to ensure solutions are delivered per business requirements and operational risk policy
  • •Provide general team administration support, including meetings, knowledge transfer, and activity reporting
  • •Assess incident impact and urgency, coordinate resolution with relevant teams, provide progress updates, and support UAT/training for in-house solutions

Key Requirements

  • •University degree with at least 3 years of relevant experience
  • •Experience in software development using Microsoft .NET and/or Java
  • •Experience working with databases using Oracle and SQL
  • •Strong analytical and conceptual skills
  • •Strong customer service orientation with very good communication skills
Experience:3+ years
Education:Bachelor's
Skills:Analytical thinkingCommunicationCustomer service orientation
Tech Stack:.NETJavaOracleSQLFlexcube

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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