Lead Teller

KeyCorp
Pittsburgh
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Problem-solving","Coaching","Integrity","Time management"]

Serve as a trusted branch partner by resolving complex client servicing issues, coaching tellers, and ensuring accurate, compliant teller operations. You’ll listen for financial wellness opportunities, educate clients on products and access channels, and transition clients to bankers for deeper conversations. Manage day-to-day teller line needs including scheduling, end-of-day processes, and compliance with regulatory, security, and internal audit controls in an in-person branch setting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
KeyCorp
KeyCorp
1 week ago

Lead Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a trusted branch partner by resolving complex client servicing issues, coaching tellers, and ensuring accurate, compliant teller operations. You’ll listen for financial wellness opportunities, educate clients on products and access channels, and transition clients to bankers for deeper conversations. Manage day-to-day teller line needs including scheduling, end-of-day processes, and compliance with regulatory, security, and internal audit controls in an in-person branch setting.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as a resource to identify and resolve more complex client servicing issues in the branch.
  • •Assume responsibility for efficient, effective, and accurate performance of teller functions while coaching other tellers.
  • •Listen for financial wellness opportunities and transition clients to a banker; assist clients using financial wellness tools.
  • •Manage day-to-day teller line duties, including teller scheduling, coaching, and oversight of operational standards and compliance.
  • •Support branch manager onboarding and training for new tellers; follow compliance, audit, and security procedures and balance cash drawers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience.
  • •Minimum 3 years of demonstrated superior client relationship skills.
  • •Minimum 3 years’ experience in cash handling.
  • •Working knowledge of PC with Windows-based applications and calculator.
  • •Demonstrated ability to lead, motivate, foster teamwork, and organize multiple tasks.
Experience:3+ years
Education:High School
Skills:Client serviceProblem-solvingCoachingIntegrityTime management
Certifications:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn