Concierge Healthcare Customer Service

Sutherland
Jersey
Workplace: RemoteFull timeUSD 18+ hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer service","Multitasking","Professionalism"]

Provide professional, timely phone support for healthcare customers using internal systems and a tracking platform. Accurately document interactions, research and resolve inquiries related to accounts, services, eligibility, claims, and billing, and work toward first-contact resolution. Escalate complex or sensitive issues as needed and follow up to ensure closure. Support onboarding and assigned outbound outreach while meeting productivity, quality, compliance, and attendance expectations.

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FursaFursa
Sutherland
Sutherland
2 days ago

Concierge Healthcare Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide professional, timely phone support for healthcare customers using internal systems and a tracking platform. Accurately document interactions, research and resolve inquiries related to accounts, services, eligibility, claims, and billing, and work toward first-contact resolution. Escalate complex or sensitive issues as needed and follow up to ensure closure. Support onboarding and assigned outbound outreach while meeting productivity, quality, compliance, and attendance expectations.
Location: Jersey
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via phone and internal systems in a professional and timely manner.
  • •Document all customer interactions accurately within tracking systems.
  • •Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.
  • •Aim for first-contact resolution and escalate complex or sensitive issues appropriately, ensuring follow-up and closure.
  • •Assist with account updates, service requests, and support onboarding activities; perform outbound outreach as assigned.

Pay and Benefits

Salary: USD 18 hourly

Key Requirements

  • •High School Diploma or equivalent is required.
  • •Minimum 3 years of experience in a high-volume call center or customer service environment.
  • •Familiarity supporting customers within healthcare, insurance, medical office, or related industries is preferred.
  • •Must be familiar with New York City and the five boroughs.
  • •Strong verbal and written communication skills with problem-solving and customer service ability.
Experience:3+ yearsHealthcareInsuranceCall center
Education:High School
Skills:CommunicationProblem-solvingCustomer serviceMultitaskingProfessionalism
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor