7 months ago

PLG Sales Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Product Led Growth Sales Representative responsible for handling inbound inquiries via chat, email, and calls to engage new and existing customers. You will articulate Zendesk’s value, follow up to resolve inquiries, become a product expert, and collaborate with core sales to drive growth while exceeding activity metrics and contributing to revenue in a hybrid office role in Mexico City.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Respond to a high volume of inbound leads and existing customer inquiries via messaging and email, ensuring timely and effective communication.
•Articulate the value of Zendesk’s solutions and guide prospects through their purchasing journey.
•Proactively follow up on all queries to achieve high CSAT scores and satisfactory resolution of inquiries.
•Become a product expert and provide feedback loops to Product, Revenue Operations, and Advocacy teams.
•Identify opportunities to engage with customers and determine when deeper engagement with an account manager is beneficial.

Key Requirements

•Excellent written communication in English; proficiency in a secondary language (French, German, Spanish, or Portuguese) is highly desirable.
•Experience in a sales role, or someone looking to take their first step in sales after college.
•Genuine passion for Zendesk technology with a quick ability to learn tools and processes.
•Strong organizational skills; able to multitask and manage a high volume of opportunities.
•Thrives in a fast-paced environment with strategic thinking and tactical execution; prior SDR/BDR or other customer-facing experience is a plus.

Experience:SaaSCustomer service

Skills:CommunicationOrganizationMultitaskingCustomer orientationProblem-solving

Languages:EnglishSpanishFrenchGermanPortuguese

Tech Stack:Zendesk

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

7 months ago

PLG Sales Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Respond to a high volume of inbound leads and existing customer inquiries via messaging and email, ensuring timely and effective communication.
•Articulate the value of Zendesk’s solutions and guide prospects through their purchasing journey.
•Proactively follow up on all queries to achieve high CSAT scores and satisfactory resolution of inquiries.
•Become a product expert and provide feedback loops to Product, Revenue Operations, and Advocacy teams.
•Identify opportunities to engage with customers and determine when deeper engagement with an account manager is beneficial.

Key Requirements

•Excellent written communication in English; proficiency in a secondary language (French, German, Spanish, or Portuguese) is highly desirable.
•Experience in a sales role, or someone looking to take their first step in sales after college.
•Genuine passion for Zendesk technology with a quick ability to learn tools and processes.
•Strong organizational skills; able to multitask and manage a high volume of opportunities.
•Thrives in a fast-paced environment with strategic thinking and tactical execution; prior SDR/BDR or other customer-facing experience is a plus.

Experience:SaaSCustomer service

Skills:CommunicationOrganizationMultitaskingCustomer orientationProblem-solving

Languages:EnglishSpanishFrenchGermanPortuguese

Tech Stack:Zendesk

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor