Care Expert Navigator

Mediclinic
Cape Town
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Education: certificationSkills: ["Evidence-based practice","Risk identification","Communication","Clinical documentation"]

Support a comprehensive, professional Care Expert service by coordinating with internal and external healthcare teams throughout the patient journey. Drive patient clinical efficiency before admission, during hospitalisation, and post-discharge, while acting as a patient liaison. Use data analytics and reporting to monitor outcomes, operational efficiency, and clinical governance. Promote value-based care through communication, empowerment, and continuous improvement in quality and cost efficiency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mediclinic
Mediclinic
1 day ago

Care Expert Navigator

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support a comprehensive, professional Care Expert service by coordinating with internal and external healthcare teams throughout the patient journey. Drive patient clinical efficiency before admission, during hospitalisation, and post-discharge, while acting as a patient liaison. Use data analytics and reporting to monitor outcomes, operational efficiency, and clinical governance. Promote value-based care through communication, empowerment, and continuous improvement in quality and cost efficiency.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Drive patient clinical efficiency with the Clinical and nursing team prior to admission, during hospitalisation, and post-discharge
  • •Support integrated healthcare delivery by liaising and coordinating services with clinician offices and external healthcare providers
  • •Fulfil a patient liaison role throughout the delivery of the Care Expert product
  • •Use data analytics and reporting to monitor patient outcomes, operational efficiency, and clinical governance
  • •Drive continuous improvement in quality and cost efficiency and ensure effective communication and empowerment around value-based care within the units

Key Requirements

  • •Degree/Diploma in General Nursing, or a B-degree in ancillary services
  • •5 years’ experience in a senior nursing role (e.g., Shift Leader, SPN) in a private acute healthcare setting, or in hospital-based ancillary services
  • •Pharmacology knowledge including clinical pharmacy and antimicrobial stewardship
  • •Ability to capture clinical information and use data analytics/reporting
  • •Strong evidence-based practice, clinical pathways, and risk identification with supporting protocols (e.g., IPC)
Education:Certification / Diploma
Skills:Evidence-based practiceRisk identificationCommunicationClinical documentation
Tech Stack:MS Office

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor