Account Manager

iwoca
Leeds, London
Workplace: HybridFull timeGBP 30,000 - 41,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Customer relationship management","Consultative selling","Growth mindset","KPI focus"]

Own the end-to-end customer journey for small businesses: convert new prospects, build long-lasting relationships, and drive retention and revenue growth. You’ll be an expert in SMEs and the business lending market, explaining complex products and services with consultative, customer-first skills. Working in Account Management, you’ll manage an assigned portfolio from onboarding through ongoing service and KPI performance, supported by mentors and clear progression pathways.

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FursaFursa
iwoca
iwoca
1 month ago

Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own the end-to-end customer journey for small businesses: convert new prospects, build long-lasting relationships, and drive retention and revenue growth. You’ll be an expert in SMEs and the business lending market, explaining complex products and services with consultative, customer-first skills. Working in Account Management, you’ll manage an assigned portfolio from onboarding through ongoing service and KPI performance, supported by mentors and clear progression pathways.
Location: Leeds, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Convert customers and maximize revenue, from onboarding new prospects to nurturing an existing portfolio.
  • •Build and maintain strong, long-lasting relationships with small business customers.
  • •Manage businesses end to end through the customer journey to ensure industry-leading service levels.
  • •Explain complex products and services clearly to help customers achieve their goals.
  • •Exceed customer expectations and KPIs while improving how the team converts and serves customers.

Pay and Benefits

Salary: GBP 30,000 - 41,000 annually
Perks:Health InsuranceGym MembershipPrivate GpPensionEmployee EquityLearning BudgetParental LeaveCycle To

Key Requirements

  • •Proven customer relationship management experience.
  • •Consultative sales skills to understand customer needs and match the right product or service.
  • •Experience explaining complex products and services to customers.
  • •A strong track record of meeting and exceeding KPIs.
  • •Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
Experience:SMEsBusiness lendingFinancial services
Skills:CommunicationCustomer relationship managementConsultative sellingGrowth mindsetKPI focus
Tech Stack:AIData science

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
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