Technical Support Engineer

Salesforce
Indianapolis, Atlanta, Seattle
Workplace: OnsiteFull timeUSD 80,900 - 121,300 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Analytical skills","Problem-solving","Prioritization","Customer focus","Stakeholder management","Root cause analysis"]

Own the end-to-end technical customer support experience for Salesforce platform products, from diagnosing issues through resolution. Triage critical cases with cross-functional teams and escalate to Product Engineering when needed. Provide onboarding and technical discovery, guide customers on best practices and configuration, investigate root causes using internal tools, and communicate complex concepts clearly. Contribute to knowledge base articles and mentor teammates using structured troubleshooting frameworks.

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FursaFursa
Salesforce
Salesforce
2 days ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 minutes agoStatus: Live

Job Summary

Own the end-to-end technical customer support experience for Salesforce platform products, from diagnosing issues through resolution. Triage critical cases with cross-functional teams and escalate to Product Engineering when needed. Provide onboarding and technical discovery, guide customers on best practices and configuration, investigate root causes using internal tools, and communicate complex concepts clearly. Contribute to knowledge base articles and mentor teammates using structured troubleshooting frameworks.
Location: Indianapolis, Atlanta, Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end customer technical support by managing support cases from diagnosis through resolution.
  • •Diagnose and resolve complex technical issues across Salesforce platform products, including Sales Cloud.
  • •Coordinate resolution of high-priority cases with cross-functional teams and escalate to Product Engineering when needed.
  • •Provide onboarding support and technical discovery, guiding customers on best practices, configuration, and architecture.
  • •Investigate customer-reported issues, analyze system behavior to identify root causes, and maintain documentation/knowledge base articles.

Pay and Benefits

Salary: USD 80,900 - 121,300 annually
Perks:MedicalDentalVisionHealth InsuranceParental LeaveLife InsuranceDisability Insurance401kEquityTime Off

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or related discipline, or equivalent experience.
  • •2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
  • •Experience troubleshooting software applications and debugging code, including Java-based applications.
  • •Strong understanding of databases, data management, and SQL.
  • •Ability to explain complex technical concepts to non-technical audiences and strong analytical/problem-solving skills.
Experience:2+ years
Education:Bachelor's in Computer Science, Engineering, or related technical discipline
Skills:Written communicationVerbal communicationAnalytical skillsProblem-solvingPrioritizationCustomer focusStakeholder managementRoot cause analysis
Certifications:Salesforce Administrator (ADMIN201)
Languages:English
Tech Stack:Salesforce platformSales CloudJavaSQLHTMLJavaScriptCSSAPEXSalesforce certificationsService CloudData CloudAgentforceAI/LLM technologiesConversational AIAI orchestration frameworksSpiffOwnTableauCRMA

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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