Field Service Quality Coordinator (Negara Brunei, BM, BN)

Drive service quality excellence and customer satisfaction by leading Service Quality (SQ) efforts across assigned areas. Maintain district and global SQ databases for accurate reporting, review operational performance and customer feedback, and identify execution improvement opportunities. Coordinate incident investigations, follow up on unplanned events, and support proactive prevention. Arrange and monitor local and vendor audits, and visit field sites to address performance issues and knowledge gaps using the quality management system.