Agent Experience Coordinator

Compass
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Customer-focused","Listening","Communication","Problem-solving","Attention to detail","Organization"]

Serve as the first point of contact for guests at a Compass office, ensuring the space runs smoothly and meets office standards. Oversee office operations (mail, events, supplies, facilities escalations) and support a small roster of customers through in-person, phone, and email assistance. Provide 1:1 help for Compass tools, troubleshoot basic technology issues, support onboarding coordination, and assist with marketing requests using templates.

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FursaFursa
Compass
Compass
18 hours ago

Agent Experience Coordinator

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for guests at a Compass office, ensuring the space runs smoothly and meets office standards. Oversee office operations (mail, events, supplies, facilities escalations) and support a small roster of customers through in-person, phone, and email assistance. Provide 1:1 help for Compass tools, troubleshoot basic technology issues, support onboarding coordination, and assist with marketing requests using templates.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and provide first-line support for office-related needs, including managing mail distribution and event setup
  • •Maintain overall office appearance and organization, manage supply inventory, and escalate facilities issues
  • •Support a small portfolio of customers by fielding questions and resolving issues via phone, email, and in-person meetings
  • •Provide 1:1 support to help customers adopt Compass technology and adjacent services
  • •Provide basic marketing support using templates, liaise with marketing specialists for more complex requests, and troubleshoot basic technology/device issues

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceCommuter BenefitsPet InsuranceLearning Budget

Key Requirements

  • •1-2 years of experience in customer service, office management, hospitality, or operations
  • •Ability to work in the office during standard operating hours
  • •Strong listening, verbal communication, and presentation skills
  • •Strong problem-solving and analytical skills to adapt quickly
  • •Meticulous attention to detail and organization, including ability to lift to 25 lbs
Experience:Real estateCustomer serviceOffice management
Skills:Customer-focusedListeningCommunicationProblem-solvingAttention to detailOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn