Customer Success Manager - Slack

Salesforce
San Francisco, Seattle
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Consultative mindset","Stakeholder management","Communication","Relationship building","Prioritization"]

Own Signature Success Plan outcomes for high-value Slack customers by aligning business value and technical goals. Build adoption roadmaps, run maturity assessments, coordinate deliverables across the Signature lifecycle, and manage renewals and expansions. Track usage metrics to drive adoption and engagement, advise on governance and workspace structure, and handle risk by monitoring incidents and escalating complex technical questions. Act as a trusted advisor to executive stakeholders and partner with internal teams to protect revenue.

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FursaFursa
Salesforce
Salesforce
2 days ago

Customer Success Manager - Slack

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own Signature Success Plan outcomes for high-value Slack customers by aligning business value and technical goals. Build adoption roadmaps, run maturity assessments, coordinate deliverables across the Signature lifecycle, and manage renewals and expansions. Track usage metrics to drive adoption and engagement, advise on governance and workspace structure, and handle risk by monitoring incidents and escalating complex technical questions. Act as a trusted advisor to executive stakeholders and partner with internal teams to protect revenue.
Location: San Francisco, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Conduct maturity assessments and build Slack adoption roadmaps for Signature customers.
  • •Own Signature deliverables, customer experience, renewal, and expansion, coordinating entitlements throughout the Signature lifecycle.
  • •Align business and technical stakeholders on value alignment and urgent work planning to avoid missing key steps.
  • •Drive adoption by tracking usage metrics and advising on governance, channel structure, and workspace organization.
  • •Serve as the primary interface for major incidents and escalate complex automation, data model, routing, or integration questions to technical resources.

Key Requirements

  • •3+ years of relevant Customer Success, SaaS platform experience, or related industry experience.
  • •Strong consulting skills to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
  • •Excellent communication skills to translate technical concepts into business terms for diverse audiences.
  • •3-4 years of direct experience working on Slack, including familiarity with Slack best practices.
  • •Slack Certified Admin Certification; additional Salesforce product certifications are a plus.
Experience:SaaSCustomer success
Skills:Consultative mindsetStakeholder managementCommunicationRelationship buildingPrioritization
Certifications:Slack Certified AdminAI AssociateSalesforce AdministratorAdvanced AdministratorPlatform App BuilderData 360 SpecialistAgentblazer
Tech Stack:SlackJourney BuilderCommerce PromotionsAI agentsWorkspace AdministrationCanvasListsIntegrationsWorkflow BuilderChannels & Collaboration

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor