Technical Support Partner

Waitrose & Partners
United Kingdom
Workplace: OnsitePart timeGBP 28,400 - 34,400 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service","Problem-solving"]

Serve as the first point of contact for customers with technical questions about electrical products sold by John Lewis. Diagnose and troubleshoot product issues, and coordinate with repairers and suppliers when escalation is needed to resolve problems quickly. Provide exceptional, empathetic customer service, keep customers updated on repairs, and follow business systems and processes to protect profitability. Support the wider shop team with general shop-keeping tasks during busy periods.

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Waitrose & Partners
Waitrose & Partners
10 hours ago

Technical Support Partner

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for customers with technical questions about electrical products sold by John Lewis. Diagnose and troubleshoot product issues, and coordinate with repairers and suppliers when escalation is needed to resolve problems quickly. Provide exceptional, empathetic customer service, keep customers updated on repairs, and follow business systems and processes to protect profitability. Support the wider shop team with general shop-keeping tasks during busy periods.
Location: United Kingdom
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional customer service, showing empathy for customers’ product-related issues.
  • •Troubleshoot technical issues as the first point of resolution where possible.
  • •Liaise with repairers and suppliers when required to ensure issues are resolved quickly.
  • •Keep customers up to date with product repairs.
  • •Adhere to business systems and processes to minimise loss and protect profitability, while supporting the shop team with general shop-keeping and customer service tasks.

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually

Key Requirements

  • •Good communication skills to engage with third-party suppliers and internal stakeholders.
  • •High level of product knowledge and expertise for electrical products.
  • •Technical support experience.
  • •Experience in a customer-facing retail environment.
  • •Ability to troubleshoot product-related issues.
Experience:Retail
Skills:CommunicationEmpathyCustomer serviceProblem-solving

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn