Quality Control Risk & Audit Manager - Payment Services (Consumer & Commercial Credit Card Collections)

U.S. Bancorp
Missouri
Workplace: OnsiteFull timeUSD 98,175 - 115,500 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 8-10 yearsEducation: bachelorsSkills: ["Professional skepticism","Escalation","Stakeholder management","Organization","Analytical thinking"]

Supervise and coordinate daily work of Quality Assurance Auditors for Payment Services collections and recovery areas. Direct operational risk assessment routines, including internal control reviews and third-party vendor control routines (onsite/remote). Review and approve QA findings and reports, escalate control gaps, maintain a risk reporting suite with key risk indicators and metrics, and guide remediation tracking. Lead policy, procedure, and compliance knowledge to strengthen internal controls and regulatory adherence.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Quality Control Risk & Audit Manager - Payment Services (Consumer & Commercial Credit Card Collections)

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Last checked: 5 hours agoStatus: Live

Job Summary

Supervise and coordinate daily work of Quality Assurance Auditors for Payment Services collections and recovery areas. Direct operational risk assessment routines, including internal control reviews and third-party vendor control routines (onsite/remote). Review and approve QA findings and reports, escalate control gaps, maintain a risk reporting suite with key risk indicators and metrics, and guide remediation tracking. Lead policy, procedure, and compliance knowledge to strengthen internal controls and regulatory adherence.
Location: Missouri
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Supervise and coordinate the daily activities of an assigned group of Quality Assurance Auditors for quality control risk and audit reviews.
  • •Develop and perform operational risk assessment routines across Collections business areas and third-party vendor control routines.
  • •Review and approve QA review findings and final reports; identify, escalate, and advise on control gaps and process weaknesses to strengthen internal controls.
  • •Create and maintain a risk reporting suite with ongoing monitoring, trending, and analysis of key risk indicators, control metrics, and exceptions.
  • •Support issue management and remediation tracking, oversee adherence to QA methodologies, and participate in policy/procedure changes to mitigate operational and regulatory risk.

Pay and Benefits

Salary: USD 98,175 - 115,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kRetirementPaid LeavePaid HolidayAdoption Assistance

Key Requirements

  • •Eight to ten years of related experience.
  • •Bachelor's degree (or equivalent experience).
  • •Direct supervisory experience managing Auditors.
  • •Strong knowledge of federal, state, and local laws and regulations.
  • •Experience developing QA review plans, testing scripts, sampling approaches, and review standards with documentation expectations.
Experience:8-10 yearsPaymentsCollectionsOperational riskRegulatory complianceAudit
Education:Bachelor's
Skills:Professional skepticismEscalationStakeholder managementOrganizationAnalytical thinking
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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