Freshworks

1 month ago

Principal AI Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead AI solutions initiatives for North America Employee Experience, acting as AI technical leader to accelerate AI revenue growth. Partner with Sales, Solutions Engineering, Customer Success, Product and Marketing to position Freshservice AI, run AI advisory engagements, and develop scalable programs that demonstrate measurable business impact across customers.

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the North America AI subject matter expert for Freshservice, partnering with cross-functional teams to drive AI revenue growth and customer outcomes.
•Lead AI advisory engagements with enterprise customers, facilitating workshops, discovery sessions, AI readiness assessments, and strategic planning.
•Identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build business cases for AI investments.
•Help customers identify high-value AI use cases across ITSM, ITOM, ITAM,Employee Service Management, and enterprise workflows, with defined success criteria.
•Deliver demonstrations, executive briefings, and proof-of-value engagements that showcase AI capabilities and business impact.

Pay and Benefits

Salary: USD 158,015 - 195,195 annually

Equity and Bonus:Equity

Perks:EquityEsppPaid LeaveCommuter BenefitsWellness Stipend

Key Requirements

•10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or related customer-facing technical roles within enterprise software.
•Deep understanding of AI, Generative AI, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping enterprise software.
•Proven track record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions.
•Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements.
•Strong understanding of ITSM, ITOM, ITAM, Enterprise Service Management, or adjacent operational technologies.

Experience:10+ yearsEnterprise softwareAISaaS

Education:Bachelor's

Skills:CommunicationPresentationStorytellingInfluence

Languages:English

Tech Stack:AIGenerative AILLMsAI agentsAutomationITSMITOMITAM

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 month ago

Principal AI Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the North America AI subject matter expert for Freshservice, partnering with cross-functional teams to drive AI revenue growth and customer outcomes.
•Lead AI advisory engagements with enterprise customers, facilitating workshops, discovery sessions, AI readiness assessments, and strategic planning.
•Identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build business cases for AI investments.
•Help customers identify high-value AI use cases across ITSM, ITOM, ITAM,Employee Service Management, and enterprise workflows, with defined success criteria.
•Deliver demonstrations, executive briefings, and proof-of-value engagements that showcase AI capabilities and business impact.

Pay and Benefits

Salary: USD 158,015 - 195,195 annually

Equity and Bonus:Equity

Perks:EquityEsppPaid LeaveCommuter BenefitsWellness Stipend

Key Requirements

•10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or related customer-facing technical roles within enterprise software.
•Deep understanding of AI, Generative AI, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping enterprise software.
•Proven track record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions.
•Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements.
•Strong understanding of ITSM, ITOM, ITAM, Enterprise Service Management, or adjacent operational technologies.

Experience:10+ yearsEnterprise softwareAISaaS

Education:Bachelor's

Skills:CommunicationPresentationStorytellingInfluence

Languages:English

Tech Stack:AIGenerative AILLMsAI agentsAutomationITSMITOMITAM

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor