Customer Experience Specialist, UK & DE

Teletech
United Kingdom
Workplace: HybridContractGBP 28,275+Function: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Relationship-building","Attention to detail","Time management","Ability to work under pressure"]

Serve as a dedicated point of contact for Commercial Vehicle and Fleet customers, managing customer interactions across phone, email, and live chat. Resolve enquiries and after-sales concerns end-to-end by investigating cases, coordinating with dealerships and internal technical/warranty teams, and ensuring timely outcomes. Accurately document interactions in CRM systems, proactively follow up, support colleagues during peak periods, and contribute to coaching, knowledge-sharing, and continuous improvement.

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Teletech
Teletech
2 weeks ago

Customer Experience Specialist, UK & DE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a dedicated point of contact for Commercial Vehicle and Fleet customers, managing customer interactions across phone, email, and live chat. Resolve enquiries and after-sales concerns end-to-end by investigating cases, coordinating with dealerships and internal technical/warranty teams, and ensuring timely outcomes. Accurately document interactions in CRM systems, proactively follow up, support colleagues during peak periods, and contribute to coaching, knowledge-sharing, and continuous improvement.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound and outbound customer communications via telephone, email, and live chat.
  • •Resolve customer concerns efficiently while maintaining high customer satisfaction.
  • •Serve as a key point of contact for Commercial Vehicle and Fleet customers.
  • •Investigate, manage, and resolve customer cases using available resources and support networks.
  • •Document all customer interactions accurately within CRM systems and proactively follow up to ensure outcomes.

Pay and Benefits

Salary: GBP 28,275

Key Requirements

  • •Previous experience in customer service, contact centre, or customer support.
  • •Strong ability to manage customer enquiries and resolve complex issues.
  • •Excellent relationship-building and communication skills.
  • •Ability to work in a fast-paced environment while managing multiple priorities.
  • •Confidence working with multiple systems and applications simultaneously.
Skills:CommunicationProblem-solvingRelationship-buildingAttention to detailTime managementAbility to work under pressure
Tech Stack:CRMMicrosoft OfficeLive chatEmailPhoneDigital communication platforms

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn