Zscaler

1 month ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Join our Customer Success team as a Technical Success Manager. You’ll be the primary technical partner for a portfolio of customers, driving adoption and long-term value, coordinating with Sales, Support, Product, and Engineering to remove blockers, monitor health, mitigate risk, and scale best practices—delivering measurable outcomes in a remote role focused on the Northeast US region.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own a portfolio of customers and drive technical adoption, value realization, and long-term success.
•Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance.
•Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience.
•Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes.
•Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements.

Pay and Benefits

Salary: USD 119,000 - 170,000 annually

Perks:Health InsuranceTime OffParental LeaveRetirement Options

Key Requirements

•Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role.
•Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
•Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts.
•Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution.
•Strong project management and communication skills in a fast-paced, cross-functional environment.

Experience:CloudSaaSEnterprise softwareCybersecurity

Skills:OwnershipProblem-solvingCollaborationCustomer-obsessedCommunication

Languages:English

Tech Stack:APIsSaaSCloudData

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 month ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own a portfolio of customers and drive technical adoption, value realization, and long-term success.
•Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance.
•Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience.
•Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes.
•Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements.

Pay and Benefits

Salary: USD 119,000 - 170,000 annually

Perks:Health InsuranceTime OffParental LeaveRetirement Options

Key Requirements

•Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role.
•Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
•Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts.
•Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution.
•Strong project management and communication skills in a fast-paced, cross-functional environment.

Experience:CloudSaaSEnterprise softwareCybersecurity

Skills:OwnershipProblem-solvingCollaborationCustomer-obsessedCommunication

Languages:English

Tech Stack:APIsSaaSCloudData

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn