Dispute Resolution Specialist (Melbourne, VIC, AU, 3000)

Allianz
Melbourne
Workplace: HybridFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Communication","Organisation","Time management","Prioritisation","Decision-making"]

Resolve and manage end-to-end customer disputes in line with AFCA requirements, company policies, and regulatory obligations. Investigate complaints, assess evidence, and make decisions based on policy coverage and applicable legislation. Draft high-quality written responses and submissions for customers, AFCA, and internal stakeholders while providing dispute resolution expertise across the business. Proactively identify complaint trends, risks, and improvement opportunities to strengthen outcomes.

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FursaFursa
Allianz
Allianz
1 day ago

Dispute Resolution Specialist (Melbourne, VIC, AU, 3000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Resolve and manage end-to-end customer disputes in line with AFCA requirements, company policies, and regulatory obligations. Investigate complaints, assess evidence, and make decisions based on policy coverage and applicable legislation. Draft high-quality written responses and submissions for customers, AFCA, and internal stakeholders while providing dispute resolution expertise across the business. Proactively identify complaint trends, risks, and improvement opportunities to strengthen outcomes.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Resolve and manage end-to-end customer disputes in line with AFCA requirements, company policies, and regulatory obligations.
  • •Conduct investigations, assess evidence, and make decisions based on policy coverage, legislation, and regulation.
  • •Prepare high-quality written responses, submissions, and correspondence for customers, AFCA, and internal stakeholders.
  • •Provide trusted dispute resolution expertise and guidance across the business to support appropriate outcomes.
  • •Identify complaint trends, risks, and improvement opportunities to strengthen dispute resolution processes and customer outcomes.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

  • •Extensive experience in dispute resolution within the General Insurance industry.
  • •Strong knowledge of relevant legislation, regulations, and industry standards.
  • •Proven experience managing customer complaints and disputes, including exposure to AFCA matters.
  • •Strong technical understanding of general insurance products, claims handling, and policy interpretation.
  • •Excellent written and verbal communication skills, plus strong organisational and time management for managing complex case portfolios.
Experience:General insuranceCustomer disputes
Skills:CommunicationOrganisationTime managementPrioritisationDecision-making
Tech Stack:AFCA

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn