Senior Customer Solutions Engineer (Central US)

Sysdig Cloud
United States
Workplace: RemoteFull timeUSD 130,000 - 163,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Executive stakeholder management","Communication","Presentation","Strategic engagement","Proactive problem-solving"]

Own executive-level customer relationships and drive strategic technical engagement for a portfolio of enterprise accounts. Collaborate on Sysdig deployments and success planning, lead customer business reviews, and identify risks and optimization opportunities. Deliver hands-on workshops, support renewal and expansion with measurable value realization, and partner with Product, Engineering, Support, and Professional Services to resolve issues. Mentor junior CSMs/CSEs and help improve processes while operating across cloud-native and DevSecOps environments.

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FursaFursa
Sysdig Cloud
Sysdig Cloud
23 hours ago

Senior Customer Solutions Engineer (Central US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own executive-level customer relationships and drive strategic technical engagement for a portfolio of enterprise accounts. Collaborate on Sysdig deployments and success planning, lead customer business reviews, and identify risks and optimization opportunities. Deliver hands-on workshops, support renewal and expansion with measurable value realization, and partner with Product, Engineering, Support, and Professional Services to resolve issues. Mentor junior CSMs/CSEs and help improve processes while operating across cloud-native and DevSecOps environments.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own executive-level relationships and strategic engagement for enterprise and high-value customers
  • •Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
  • •Lead Customer Business Reviews and ongoing strategic touchpoints with technical and non-technical stakeholders
  • •Identify and mitigate account risk using health monitoring and technical diagnostics
  • •Support renewals and expansion by demonstrating measurable value realization, and mentor junior CSMs/CSEs

Pay and Benefits

Salary: USD 130,000 - 163,000 annually
Perks:401kHealth InsuranceParental Leave

Key Requirements

  • •5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
  • •Proven experience managing enterprise customer relationships and navigating complex organizations
  • •Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions
  • •Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
  • •Experience with scripting and API integration to support and troubleshoot technical solutions
Experience:SaaSCybersecurityCloud securityDevSecOps
Skills:Executive stakeholder managementCommunicationPresentationStrategic engagementProactive problem-solving
Certifications:CKADCKACKS
Tech Stack:KubernetesAWSAzureGCPLinuxHelmTerraformDevSecOpsAPI integrationCloud-nativeContainers

Company Brief

Sysdig Cloud
Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn