Scaled Customer Success Manager

Cartesia
San Francisco
Workplace: OnsiteFull timeUSD 145,000 - 180,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Organizational skills","Product intuition","Customer empathy","Data-driven mindset","Communication","High ownership","Comfort with ambiguity","Builder mindset","Commercial awareness"]

Own the post-sales journey for a growing portfolio of startup and SMB customers—driving onboarding success, product adoption, and renewals. Build scalable customer onboarding, education, and lifecycle programs that improve retention as volumes grow. Monitor customer health and proactively address risks, partner with Sales on expansion, and serve as a product expert. Collaborate with Product and Engineering to feed customer insights into the roadmap and continuously automate CS operations.

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FursaFursa
Cartesia
Cartesia
1 day ago

Scaled Customer Success Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the post-sales journey for a growing portfolio of startup and SMB customers—driving onboarding success, product adoption, and renewals. Build scalable customer onboarding, education, and lifecycle programs that improve retention as volumes grow. Monitor customer health and proactively address risks, partner with Sales on expansion, and serve as a product expert. Collaborate with Product and Engineering to feed customer insights into the roadmap and continuously automate CS operations.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers.
  • •Help customers realize value quickly by driving product adoption and successful onboarding.
  • •Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers.
  • •Monitor customer health, identify risks early, and proactively improve retention.
  • •Partner with Sales, Product, and Engineering to identify expansion opportunities and bring customer feedback into roadmap discussions while improving the customer experience.

Pay and Benefits

Salary: USD 145,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental Leave401kCommuter BenefitsPaid LeaveMeal Allowance

Key Requirements

  • •3–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company.
  • •Experience managing a scaled portfolio of customers while maintaining strong customer outcomes.
  • •Excellent organizational skills to prioritize across many customers and competing initiatives.
  • •A data-driven approach to Customer Success, comfortable using product usage data, customer health signals, and CRM insights.
  • •Excellent written and verbal communication across technical and non-technical audiences.
Experience:B2B SaaSCustomer SuccessTechnical Customer SuccessAccount Management
Skills:Organizational skillsProduct intuitionCustomer empathyData-driven mindsetCommunicationHigh ownershipComfort with ambiguityBuilder mindsetCommercial awareness
Tech Stack:CRMAI tools

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Cartesia
Builds real-time multimodal and voice AI (Sonic) that generates expressive, low-latency speech for conversational agents and on-device experiences, serving developers and enterprises with APIs and SDKs.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedInGlassdoor