GovWell

3 months ago

Deployment Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Deployment Operations Manager responsible for executing customer implementations, configuring GovWell workflows, and providing live support. You will partner with Customer Success, Product, and Engineering to translate government processes into scalable product configurations, ensuring smooth onboarding and ongoing adoption across a growing public-sector SaaS platform.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations.
•Partner with Customer Success to support implementations, translating defined requirements into accurate, scalable configurations within the product.
•Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience.
•Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch.
•Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveHealth InsuranceVisionDental

Key Requirements

•0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting.
•Highly detail-oriented and execution-focused, able to turn ambiguous problems into structured solutions.
•Fast learner with strong problem-solving instincts and a bias toward action.
•Comfortable working directly with customers and navigating real-world complexity.
•High agency and work ethic, motivated to move quickly and get things done.

Skills:Problem-solvingCommunicationCustomer-facingAttention to detail

Tech Stack:Intercom

Company Brief

GovWell

Builds an AI-native SaaS platform that modernizes local government services (permitting, licensing, inspections, code enforcement) to automate workflows, speed reviews, and improve resident experiences for municipalities and counties.

Industry: Government

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: New York, United States

Founded: 2023

Glassdoor: 4.6

Website LinkedIn Glassdoor

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GovWell

3 months ago

Deployment Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations.
•Partner with Customer Success to support implementations, translating defined requirements into accurate, scalable configurations within the product.
•Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience.
•Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch.
•Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveHealth InsuranceVisionDental

Key Requirements

•0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting.
•Highly detail-oriented and execution-focused, able to turn ambiguous problems into structured solutions.
•Fast learner with strong problem-solving instincts and a bias toward action.
•Comfortable working directly with customers and navigating real-world complexity.
•High agency and work ethic, motivated to move quickly and get things done.

Skills:Problem-solvingCommunicationCustomer-facingAttention to detail

Tech Stack:Intercom

Company Brief

GovWell

Industry: Government

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: New York, United States

Founded: 2023

Glassdoor: 4.6

Website LinkedIn Glassdoor