Natera

3 weeks ago

Customer Experience Associate (Temporary)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Work as a customer experience point of contact, partnering with patients, medical professionals, laboratory personnel, and channel partners to secure missing information needed to process test samples. Handle inquiries by phone and digital channels, communicate test status, resend results, and coordinate mobile phlebotomy requests. Triage technical and clinical questions to Genetic Counseling staff while maintaining accurate account documentation, HIPAA compliance, and training requirements in a fast-paced environment.

Location: United States

Workplace: Remote

Employment Type: Temporary

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples.
•Gather patient and medical information and communicate test status, resend test results, and schedule mobile phlebotomy requests.
•Triage customer technical issues and clinical inquiries to Genetic Counseling staff.
•Own customer account requests for the Sales team, including account setups, kit and supply orders, medical order processing, and order tracking.
•Resolve inquiries and escalations related to missing or delayed samples and result reports while maintaining HIPAA compliance and documentation.

Pay and Benefits

Salary: USD 19 - 22

Perks:Health InsuranceDentalVisionDisabilityLife Insurance401kParental LeaveCommuter Benefits

Key Requirements

•High school degree or equivalent required; two- or four-year undergraduate degree or certification preferred.
•At least 2 years of prior customer service experience.
•Multi-lingual skills are a strong plus.
•Experience with Salesforce CRM, LIMS, Twilio, or other virtual communication platforms is preferred.
•Ability to analyze, resolve, or escalate customer questions quickly and accurately within established protocols.

Experience:2+ years

Education:High School

Skills:Fast and accurate problem-solvingAttention to detailOrganizational skillsProfessional communicationAdaptability

Tech Stack:Salesforce CRMLIMSTwilioMicrosoft OfficeGoogle SuitePhone supportDigital channels

Company Brief

Natera

Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.

Industry: Diagnostics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2004

Website LinkedIn

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Natera

3 weeks ago

Customer Experience Associate (Temporary)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Temporary

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples.
•Gather patient and medical information and communicate test status, resend test results, and schedule mobile phlebotomy requests.
•Triage customer technical issues and clinical inquiries to Genetic Counseling staff.
•Own customer account requests for the Sales team, including account setups, kit and supply orders, medical order processing, and order tracking.
•Resolve inquiries and escalations related to missing or delayed samples and result reports while maintaining HIPAA compliance and documentation.

Pay and Benefits

Salary: USD 19 - 22

Perks:Health InsuranceDentalVisionDisabilityLife Insurance401kParental LeaveCommuter Benefits

Key Requirements

•High school degree or equivalent required; two- or four-year undergraduate degree or certification preferred.
•At least 2 years of prior customer service experience.
•Multi-lingual skills are a strong plus.
•Experience with Salesforce CRM, LIMS, Twilio, or other virtual communication platforms is preferred.
•Ability to analyze, resolve, or escalate customer questions quickly and accurately within established protocols.

Experience:2+ years

Education:High School

Skills:Fast and accurate problem-solvingAttention to detailOrganizational skillsProfessional communicationAdaptability

Tech Stack:Salesforce CRMLIMSTwilioMicrosoft OfficeGoogle SuitePhone supportDigital channels

Company Brief

Natera

Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.

Industry: Diagnostics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2004

Website LinkedIn