Customer Experience - Account Specialist

Support a portfolio of customers from the European Shared Service Centre in Brno by handling quotes, orders, and day-to-day issue resolution across the customer-to-cash invoice process. Maintain customer and case records in Salesforce CRM, coordinate requests with internal teams, and build customer knowledge. Collaborate with other customer experience teams and provide backup coverage for additional customer portfolios while contributing to continuous improvement of customer satisfaction and team culture.