Carvana

9 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Run the local Carvana hub in the Market Operations group, owning daily operations, market launch activities, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, training, feedback, check-ins, and goal setting to improve performance and customer experience. Use reporting and business trend assessment to identify roadblocks and proactively create solutions, while staying hands-on to support deliveries and customer-facing issue resolution.

Location: Concord

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
•Lead team engagement and effectiveness by creating morale, spirit, and a positive market environment.
•Hire, onboard, and train Customer Advocates and provide the tools, resources, and guidance they need.
•Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
•Generate and monitor regular reports and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement while guiding teams to exceed goals.
•Excellent interpersonal and leadership skills, including the ability to diagnose and solve complex problems while maintaining focus on customer experience.

Experience:5+ yearsCustomer serviceLogistics

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

9 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Concord

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
•Lead team engagement and effectiveness by creating morale, spirit, and a positive market environment.
•Hire, onboard, and train Customer Advocates and provide the tools, resources, and guidance they need.
•Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
•Generate and monitor regular reports and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement while guiding teams to exceed goals.
•Excellent interpersonal and leadership skills, including the ability to diagnose and solve complex problems while maintaining focus on customer experience.

Experience:5+ yearsCustomer serviceLogistics

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website