Team Lead, Market Operations

Carvana
Concord
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Strategic planning"]

Run the local Carvana hub in the Market Operations group, owning daily operations, market launch activities, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, training, feedback, check-ins, and goal setting to improve performance and customer experience. Use reporting and business trend assessment to identify roadblocks and proactively create solutions, while staying hands-on to support deliveries and customer-facing issue resolution.

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FursaFursa
Carvana
Carvana
11 months ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Run the local Carvana hub in the Market Operations group, owning daily operations, market launch activities, logistics, and consumer branding. Lead and develop a team of Customer Advocates through hiring, training, feedback, check-ins, and goal setting to improve performance and customer experience. Use reporting and business trend assessment to identify roadblocks and proactively create solutions, while staying hands-on to support deliveries and customer-facing issue resolution.
Location: Concord
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
  • •Lead team engagement and effectiveness by creating morale, spirit, and a positive market environment.
  • •Hire, onboard, and train Customer Advocates and provide the tools, resources, and guidance they need.
  • •Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Generate and monitor regular reports and address complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement while guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, including the ability to diagnose and solve complex problems while maintaining focus on customer experience.
Experience:5+ yearsCustomer serviceLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn