Senior Operations Manager, Enterprise Implementation and Accounts

Commure
San Francisco
Workplace: HybridFull timeUSD 120,000 - 160,000 annuallyFunction: Business OperationsExperience: 6+ yearsSkills: ["Customer focus","Problem-solving","Cross-functional collaboration","Attention to detail","Autonomy"]

Own the implementation and account lifecycle to drive Commure’s Revenue-Cycle Management outcomes. You’ll define critical onboarding and internal operational processes, ensure timely client execution from initiation to launch, and act as the primary contact for complex accounts. Partner cross-functionally with Product, Engineering, Sales, Billing, and Account Management to optimize client growth, manage relationships, and improve operational metrics as the team scales rapidly.

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Commure
Commure
1 month ago

Senior Operations Manager, Enterprise Implementation and Accounts

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the implementation and account lifecycle to drive Commure’s Revenue-Cycle Management outcomes. You’ll define critical onboarding and internal operational processes, ensure timely client execution from initiation to launch, and act as the primary contact for complex accounts. Partner cross-functionally with Product, Engineering, Sales, Billing, and Account Management to optimize client growth, manage relationships, and improve operational metrics as the team scales rapidly.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure efficient client onboarding and internal operations projects from initiation through launch.
  • •Drive client growth through operational optimization and new growth initiatives.
  • •Serve as the primary point of contact for the largest and most complex accounts.
  • •Oversee end-to-end project management, onboarding quality, and continuous improvement of key metrics.
  • •Develop and standardize internal processes, reporting, training, and documentation as the customer base scales.

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •6+ years in consulting, investment banking, or operations within a fast-paced SaaS environment.
  • •Proficiency with data and SQL + Excel.
  • •Strong project management experience deploying multiple projects in a fast-paced setting.
  • •Ability to lead client meetings and handle difficult subjects with confidence and trust.
  • •Experience documenting and standardizing best practices for implementation and onboarding at scale.
Experience:6+ yearsSaaSHealthcareRevenue cycle managementConsultingInvestment banking
Skills:Customer focusProblem-solvingCross-functional collaborationAttention to detailAutonomy
Tech Stack:SQLExcelRetoolGoogle Suite

Company Brief

Commure
Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Mountain View, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor