Allianz

6 days ago

CX Insights lead (Milano, IT, 20139)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead customer experience insights for a global organization by building and evolving CX measurement frameworks using VoC data, operational metrics, and AI-driven analytics. Manage a team of CX analysts to identify customer trends, transform feedback into dashboards and actionable recommendations, and drive end-to-end customer journey excellence across business lines. Partner with senior and cross-functional stakeholders to embed customer-centric thinking and continuously improve CX performance through defined KPIs.

Location: Milan

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Develop and evolve the global CX Insights strategy, framework, and measurement models.
•Lead CX Insights analytics to identify trends, pain points, and improvement opportunities.
•Transform customer feedback and operational data into dashboards, stories, and recommendations.
•Drive end-to-end customer journey analysis across multiple Lines of Business and prioritize high-impact initiatives.
•Define and monitor CX performance metrics and KPIs while supporting change management and CX advocacy.

Key Requirements

•Develop and evolve a global Customer Experience Insights framework using VoC data, operational metrics, and AI-driven analytics.
•Build measurement models to assess CX initiative impact and support strategic decision-making.
•Lead CX analytics work identifying customer trends, pain points, and improvement opportunities; translate findings into stories, dashboards, and recommendations.
•Drive end-to-end customer journey analysis across multiple Lines of Business, prioritizing initiatives that create the greatest customer impact.
•Provide CX performance monitoring through defined metrics and KPIs, ensuring continuous improvement and customer-first culture support.

Experience:InsuranceAssistanceFinancial services

Education:Master's

Skills:Strategic mindsetCommunicationStakeholder managementInfluencePeople leadership

Certifications:AgileData AnalyticsCustomer ExperienceUX/UI

Languages:EnglishFrenchGerman

Tech Stack:AIMachine learningData analyticsDashboardingCloud-based tools

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

6 days ago

CX Insights lead (Milano, IT, 20139)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Milan

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Develop and evolve the global CX Insights strategy, framework, and measurement models.
•Lead CX Insights analytics to identify trends, pain points, and improvement opportunities.
•Transform customer feedback and operational data into dashboards, stories, and recommendations.
•Drive end-to-end customer journey analysis across multiple Lines of Business and prioritize high-impact initiatives.
•Define and monitor CX performance metrics and KPIs while supporting change management and CX advocacy.

Key Requirements

•Develop and evolve a global Customer Experience Insights framework using VoC data, operational metrics, and AI-driven analytics.
•Build measurement models to assess CX initiative impact and support strategic decision-making.
•Lead CX analytics work identifying customer trends, pain points, and improvement opportunities; translate findings into stories, dashboards, and recommendations.
•Drive end-to-end customer journey analysis across multiple Lines of Business, prioritizing initiatives that create the greatest customer impact.
•Provide CX performance monitoring through defined metrics and KPIs, ensuring continuous improvement and customer-first culture support.

Experience:InsuranceAssistanceFinancial services

Education:Master's

Skills:Strategic mindsetCommunicationStakeholder managementInfluencePeople leadership

Certifications:AgileData AnalyticsCustomer ExperienceUX/UI

Languages:EnglishFrenchGerman

Tech Stack:AIMachine learningData analyticsDashboardingCloud-based tools

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn