Incident Manager

General Dynamics
United States
Workplace: OnsiteFull timeUSD 147,292 - 199,278 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 5+ yearsEducation: bachelorsSkills: ["Incident management","Troubleshooting","Process definition","Decision making","Communication"]

Own the lifecycle of unplanned IT interruptions by triaging issues, routing them to the right technicians, and defining incident-handling processes and protocols. Use technical expertise to make decisions that restore services quickly, log incident details for accurate record-keeping, and provide guidance during troubleshooting. Escalate major system issues to upper management to maintain visibility across critical malfunctions.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

Incident Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the lifecycle of unplanned IT interruptions by triaging issues, routing them to the right technicians, and defining incident-handling processes and protocols. Use technical expertise to make decisions that restore services quickly, log incident details for accurate record-keeping, and provide guidance during troubleshooting. Escalate major system issues to upper management to maintain visibility across critical malfunctions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Manage the lifecycle of unplanned interruptions, malfunctions, and quality reductions of IT services.
  • •Receive issues through triage, route them to appropriate technicians, and act as part of the quality control process.
  • •Define how the team handles incidents and follows protocols.
  • •Use technical knowledge to make appropriate decisions for incident resolution and service restoration.
  • •Log all service request and incident details and report major system issues to upper management.
Travel: Low travel

Pay and Benefits

Salary: USD 147,292 - 199,278 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of related experience and a BA/BS (or equivalent experience).
  • •Required ITILv4 Foundations certification.
  • •Active Top Secret clearance with SCI eligibility is required.
  • •Experience managing incident lifecycles, including triage, routing, troubleshooting, and service restoration.
  • •Ability to log service request and incident details for accurate record-keeping and report major issues to upper management.
Experience:5+ yearsIT services
Education:Bachelor's
Skills:Incident managementTroubleshootingProcess definitionDecision makingCommunication
Certifications:ITILv4 FoundationsITIL 4 Practitioner: Incident ManagementCisco Certified Network Associate (CCNA)Security+
Tech Stack:ITILv4ITIL 4CiscoCCNASecurity+

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top SecretTop Secret (SCI eligibility)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn