Operations Assistant - Partner Performance

Careem
Amman
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Troubleshooting","Analytical thinking","Collaboration","Proactive learning"]

Support Food Operations by managing day-to-day partner performance activities for customers, captains, and partners. Track and improve KPIs like reliability and delivery times, build reports and dashboards using spreadsheets, and turn data into operational actions. Collaborate with training, commercial, and supply teams to align on goals, troubleshoot real-time issues, and drive continuous process improvements that enhance the end-to-end food delivery experience.

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FursaFursa
Careem
Careem
3 days ago

Operations Assistant - Partner Performance

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support Food Operations by managing day-to-day partner performance activities for customers, captains, and partners. Track and improve KPIs like reliability and delivery times, build reports and dashboards using spreadsheets, and turn data into operational actions. Collaborate with training, commercial, and supply teams to align on goals, troubleshoot real-time issues, and drive continuous process improvements that enhance the end-to-end food delivery experience.
Location: Amman
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Manage and optimize daily food operations to ensure smooth customer, captain, and partner experiences while addressing real-time issues.
  • •Track, analyze, and improve key performance metrics such as reliability, delivery times, and service quality.
  • •Collaborate with training, commercial, and supply teams to align on goals and deliver results for stakeholders.
  • •Use spreadsheets to build reports and create dashboards that support data-driven decision-making.
  • •Partner with internal and external stakeholders and drive continuous process improvements based on on-ground operations and data analysis.

Pay and Benefits

Perks:Health InsuranceGym MembershipPaid Leave

Key Requirements

  • •1+ years of experience in an operations role (preferred).
  • •Bachelor’s degree from a reputable institution.
  • •Ability to thrive in fast-paced, complex operational environments with tight deadlines.
  • •Problem-solving mindset with strong troubleshooting abilities.
  • •Analytical thinking to extract actionable insights from large datasets, with strong spreadsheet skills and SQL a plus.
Experience:1+ yearsOperations
Education:Bachelor's
Skills:Problem-solvingTroubleshootingAnalytical thinkingCollaborationProactive learning
Languages:English
Tech Stack:SpreadsheetsSQL

Company Brief

Careem
Careem is a Dubai-based super app offering ride-hailing, delivery, payments and other on-demand services across the Middle East, Pakistan and North Africa, connecting consumers with drivers, merchants and service providers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Series E+
Headquarters: Dubai, United Arab Emirates
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor