Customer Assistant (Team Leader)

Waitrose & Partners
Edinburgh
Workplace: OnsiteTemporaryGBP 14.58+ hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Leadership","Relationship-building","Stakeholder management","Communication"]

Lead Partners in-store to deliver the John Lewis “difference” through consistently excellent customer interactions, operational readiness, and strong shop standards. Inspire and guide your team, manage resources and priorities to meet dynamic customer demand, and champion key differentiators by sharing knowledge with customers and Partners. Support the shop leadership team, ensure safe and legal working, and help drive sales, profit, and a trusted brand impression.

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FursaFursa
Waitrose & Partners
Waitrose & Partners
1 day ago

Customer Assistant (Team Leader)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead Partners in-store to deliver the John Lewis “difference” through consistently excellent customer interactions, operational readiness, and strong shop standards. Inspire and guide your team, manage resources and priorities to meet dynamic customer demand, and champion key differentiators by sharing knowledge with customers and Partners. Support the shop leadership team, ensure safe and legal working, and help drive sales, profit, and a trusted brand impression.
Location: Edinburgh
Workplace: Onsite
Employment Type: Temporary
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive great customer experiences by ensuring every customer has a positive interaction with a Partner during their visit.
  • •Complete operational tasks with a “heads-up” approach so Partners are always looking out for customers and their needs.
  • •Utilise systems, tools, and resources to deploy labour that matches customer and operational requirements.
  • •Champion key differentiators by ensuring Partners actively share knowledge with each other and customers.
  • •Support excellent in-store standards and collaborate with the shop leadership team and all shop areas to meet dynamic customer demand.

Pay and Benefits

Salary: GBP 14.58 hourly

Key Requirements

  • •Evidence of consistently delivering amazing customer service personally.
  • •Demonstrable people and leadership skills to inspire, encourage, and guide Partners.
  • •Experience working in a customer-facing environment.
  • •Strong understanding of retail and how to maximise commercial success.
  • •Effective stakeholder management skills when working with third parties and across the John Lewis Partnership.
Experience:Retail
Skills:Customer serviceLeadershipRelationship-buildingStakeholder managementCommunication

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn