Whoop

5 months ago

Senior Business Systems Analyst (Membership Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior Business Systems Analyst to join the Membership Services-focused Business Systems team, driving automation, data accuracy, and AI-enabled workflows across CRM, case management, CTI, and related systems to improve member experience and operational efficiency.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Help build the consumer tech industry’s best customer support experience by turning interactions into loyal WHOOP fans.
•Partner with stakeholders across Membership Services, Engineering, Product, and Operations to understand future system needs and translate them into technical solutions.
•Proactively identify and implement process improvements across Membership Services workflows, with a strong focus on automation, data accuracy, data security, and cross-system alignment.
•Define and execute User Acceptance Testing, training, and change management initiatives for end users.
•Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•BS in Information Systems, Computer Science, Business, or equivalent experience.
•5+ years of professional experience in system administration, automation, product management, or software development with both functional and technical responsibilities.
•Ability to translate business processes into scalable system designs and technical requirements.
•Experience with CRM (e.g. Salesforce; Hubspot) and Case Management systems (e.g. Salesforce Service Cloud, Zendesk, Intercom) and integrated CTI (e.g. Zoom Contact Center, Aircall), WFM (e.g. Calabrio, Zendesk) systems.
•Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingProject managementAnalytical thinking

Languages:English

Tech Stack:SalesforceHubspotZendeskIntercomZoomAircallCalabrioAI

Company Brief

Whoop

Whoop designs and sells a subscription-based wearable fitness tracker and analytics platform that monitors recovery, strain, and sleep to optimize athletic performance and daily health for consumers and professional athletes.

Industry: Wearables

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn

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Whoop

5 months ago

Senior Business Systems Analyst (Membership Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Help build the consumer tech industry’s best customer support experience by turning interactions into loyal WHOOP fans.
•Partner with stakeholders across Membership Services, Engineering, Product, and Operations to understand future system needs and translate them into technical solutions.
•Proactively identify and implement process improvements across Membership Services workflows, with a strong focus on automation, data accuracy, data security, and cross-system alignment.
•Define and execute User Acceptance Testing, training, and change management initiatives for end users.
•Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•BS in Information Systems, Computer Science, Business, or equivalent experience.
•5+ years of professional experience in system administration, automation, product management, or software development with both functional and technical responsibilities.
•Ability to translate business processes into scalable system designs and technical requirements.
•Experience with CRM (e.g. Salesforce; Hubspot) and Case Management systems (e.g. Salesforce Service Cloud, Zendesk, Intercom) and integrated CTI (e.g. Zoom Contact Center, Aircall), WFM (e.g. Calabrio, Zendesk) systems.
•Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingProject managementAnalytical thinking

Languages:English

Tech Stack:SalesforceHubspotZendeskIntercomZoomAircallCalabrioAI

Company Brief

Whoop

Industry: Wearables

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn